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AAA Auto Club Enterprises · 7 hours ago

Customer Service Representative - Insurance

United States

Full-time

Remote

New Grad, Entry Level

$21/hr - $21/hr

AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join their industry-leading Insurance Call Center team. The role involves assisting members with insurance-related inquiries, delivering personalized solutions, and maintaining a positive attitude in a dynamic environment.

Insurance

Responsibilities

Answer inbound calls and assist members with questions related to insurance policies and AAA memberships

Deliver personalized, proactive solutions and recommend valuable products and services

Engage with members using strong communication and a friendly, problem-solving mindset

Think quickly and critically to resolve issues—this is not a scripted environment

Navigate multiple systems and tools while actively listening and multitasking

Maintain a positive, can-do attitude in a fast-paced and evolving environment

Participate in ongoing coaching and development to continually enhance your performance

Qualification

Customer service experienceSpanish fluencyMultitasking abilityCommunication skillsProblem-solving mindset

Required

Prior customer service experience

Excellent communication skills (written, verbal, and listening)

Ability to multitask and navigate computer systems in real time

A flexible, 'can-do' mindset and willingness to adapt to change

High school diploma or GED

Ability to pass a background check and drug screening

Must reside within 80 miles of 12901 N Forty Dr, St. Louis, MO 63141

Dedicated, quiet workspace without interruptions

You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload

Demonstrated ability to uphold productivity and confidentiality in a remote setting

Regular attendance in virtual team meetings and training sessions

Availability during standard business hours and flexibility for possible shift adjustments