Best Buy · 9 hours ago
Decision Science Manager, Services and Support
Richfield Minnesota
Full-time
Hybrid
Mid, Senior Level
$88K/yr - $157K/yr
4+ years expBest Buy is a company that believes great experiences start with great insights. As a Decision Science Manager on the Strategic Analytics team, you will leverage advanced analytics to influence Services & Support business strategy and improve customer-facing experiences.
E-CommerceInternetRetailShopping
Responsibilities
Use advanced analytics—including predictive modeling, segmentation, and multivariate analysis—to uncover/predict the effectiveness of our Services Strategy
Build data-driven frameworks that help teams understand the impact of customer experience on business outcomes
Design and implement analytic strategies to assess the value of our Services offerings across business lines and customer journeys
Translate complex analysis into simple, compelling stories that drive action and strategy at the leadership level
Manage analytics projects that will require engagement and influence of cross-functional teams
Create presentation-ready material utilizing tools such as Tableau, Power BI, and Microsoft Office
Create and package deliverables for clients in a non-technical, easy to understand manner
Provide work direction, coaching and development to one direct report employee
Qualification
Required
4+ years of experience in analytics, decision science, or data science
2+ years of direct or indirect managerial or leadership experience
2+ years using statistical programming language like SQL, Python, R
2+ years using data visualization tools like Tableau, Looker, or Power BI
2+ years experience in predictive modeling, experiment design, and multivariate analysis
2+ years experience translating analytics into business insights and influencing strategic decisions
Bachelor's degree in Statistics, Mathematics, Economics, Engineering, Physical Sciences, Computer Sciences, or similar field with quantitative rigor
Preferred
Experience working with Services/Supply Chain data, Customer Care (Call Center), NPS, or customer journey analytics
2 or more years' experience presenting to all levels of an organization
2 or more years' experience with cloud data analytics/engineering
Master's Degree in Statistics, Mathematics, Economics, Engineering, Physical Sciences, Computer Sciences, or similar field with quantitative rigor
Benefits
Competitive pay
Generous employee discount
Physical and mental well-being support
Company
Best Buy
Best Buy is a multinational retailer of technology and entertainment products and services offering consumer electronics and more.
10001+ employees
H1B Sponsorship
Best Buy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (168)
2024 (159)
2023 (185)
2022 (181)
2021 (180)
2020 (66)
Funding
Current Stage
Public CompanyTotal Funding
unknown1985-04-26IPO
Leadership Team
Corie Barry
Chief Executive Officer
Natasha (Tong) Young
Product Manager - Profile
Recent News
2026-01-13
2026-01-13
2026-01-12
Company data provided by crunchbase