JSM Consulting Inc. · 11 hours ago
155016 Digital Product Owner
United States
Full-time
Remote
Mid, Senior LevelJSM Consulting Inc. is seeking a Digital Product Owner within their Omni Enablement business unit. The role focuses on the strategic development and deployment of AI-enabled capabilities to modernize contact center operations, acting as a liaison between business stakeholders and IT delivery teams.
Business DevelopmentConsultingInformation TechnologyProject ManagementTechnical Support
Responsibilities
Backlog Management: Own and prioritize the product backlog, including new features, technical defects, and automation requirements
AI & Automation Leadership: Identify and prioritize automation opportunities specifically tailored for contact center environments
Strategic Liaison: Represent business stakeholders to elicit, analyze, and document complex business needs for technical execution
Decision Making: Serve as the day-to-day decision maker for the execution team, providing continual guidance to ensure alignment with executive strategies
Product Validation: Review and accept/decline development output based on predefined acceptance criteria and customer perspective
Risk Mitigation: Partner with IT and business teams to identify and mitigate operational risks while ensuring compliance with Enterprise controls
Qualification
Required
Expert-level proficiency in managing Agile backlogs and product roadmaps
Deep understanding of contact center environments, metrics, and workflows
Critical experience in deploying AI technologies and automation solutions
Strong experience working in iterative Agile development environments
Ability to perform cost-benefit analysis and utilize validating metrics to drive investment and business value
Jira: Primary tool for backlog management, task prioritization, and development tracking
Figma: Used for collaborating with designers and user experience (UX) partners to visualize product solutions
Preferred
The ideal candidate is a strategic thinker who can navigate both Agile and Waterfall methodologies
High priority will be given to candidates who demonstrate Technical Problem Solving skills and a proven track record of managing AI-enabled product releases
Company
JSM Consulting Inc.
We focus on improving our client’s assets performance and optimizing the operations through our industry best practices and asset management capabilities.
Founded in 2011
11-50 employees
H1B Sponsorship
JSM Consulting Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (7)
2023 (11)
2022 (12)
2021 (20)
2020 (19)
Funding
Current Stage
Early StageCompany data provided by crunchbase