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AMERICAN SYSTEMS · 10 hours ago

AV/VTC Technician I

US-VA-Quantico

Full-time

Onsite

New Grad, Entry Level

AMERICAN SYSTEMS is a dynamic organization dedicated to innovation and customer success. The AV/VTC Technician I will be responsible for the installation, configuration, maintenance, and operational support of audiovisual and Video Teleconference equipment for the Marine Corps University.

GovernmentInformation Technology

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Operate, facilitate, and support complex audiovisual systems in MCU auditoriums in support of MCU events

Configure, support, and troubleshoot problems with basic audiovisual and associated computer equipment in classrooms

Conduct arrangements and provide real time on-site support for VTC sessions involving MCU VTC assets

Configure VTC equipment for proper operation and troubleshoot problems that occur before or during VTC sessions

Setup, initiate, and conduct operational checks for briefings and video conferences within USMC facilities

Instruct MCU personnel in the proper operation of the VTC system and perform physical setup of classrooms, when required

Respond to customer trouble calls and tracking tickets in the IT/AV tracking software

Collect requirements from customers to meet needs

Support high level events to include venue rehearsals and coordination

Provide tier 3 support for all AV/VTC systems in the MCU environment

Code, configure, manage, and install AV systems, installing AV related equipment to include, but not limited to, AV switching devices, VTC, camera, audio and video

Provide tier 3 support for auditorium production equipment such as lighting, camera, mics and recording events

Operate complex smart board/MondoPad systems in MCU auditoriums and classrooms in support of MCU events

Configure and troubleshoot problems with smart board equipment, to include imaging and connections to the MCU network

Coordinate with the IA Task Lead to incorporate required IA controls into network and data center design and provide information security for MCU networks

Monitor and display proper maintenance on all A/V equipment for repairs including renewing fully charged batteries

Monitor all software updates for InFocus Mondopad's and Microsoft Office for each device in all classrooms and conference rooms in the facility

Assist other team members as required to provide the customer with a superior level of support

Maintain an open and clear communication with MCU's IET Helpdesk Support and Student/Faculty on all issues related to A/V and VTC matters on campus

Qualification

DOD 8570 IAT Level II CertificationDigital audiovisual systemsVTC systems configurationMicrosoft OfficeInterpersonal skillsTeam playerProblem-solvingAttention to detail

Required

Must be a U.S. Citizen

Must hold active DOD Interim Secret or Secret Clearance

DOD 8570 IAT Level II Certification required (GSEC, GICSP, CND, CySA+, Security+ CE, SSCP or CCNA-Security)

Possess knowledge and experience in the operation of digital audiovisual systems like Haivision, V-Brick, AMX, and Cisco

Possess knowledge and experience in configuring VTC systems and establishing and maintaining connectivity with other VTC sites

Must be able to provide audio visual system operational coverage of MCU events outside of normal working hours and the capacity to surge support in times of event saturation

Knowledge and understanding of the Technology industry

Experience with Microsoft Office Outlook, Excel, and Word

Demonstrated leadership, excellent interpersonal and communication skills

Strong team player; self-assured, confident, and goal-oriented

Ability to organize and manage multiple priorities and delegate effectively

Ability to solve problems and translate policies into daily routine operations

Excellent written and oral communication skills

Keen attention to detail

Weekend or after-hours support may be required on occasion