NetSuite · 2 months ago
Specialist Technical Account Manager (TAM) - Financial Services
United States
Full-time
Remote
Senior Level, Lead/Staff
$41.83/hr - $85.63/hr
10+ years expNetSuite is a world leader in cloud solutions, committed to innovation and inclusivity. The Specialist Technical Account Manager will act as a trusted advisor, providing technical expertise and guiding customers in implementing Oracle products to enhance business processes and drive cloud adoption.
Cloud ComputingComputerCRMiOSSaaSSoftware
Responsibilities
Key leader, contributor and proactive collaborator to define and align the functional and technical vision for the program solution
Participate in identifying the system, subsystems, and interfaces, validate technology assumptions and evaluate alternatives
Align with product roadmap and features with Oracle’s new release cycles, business enhancements and production break-fix solutions
Lead and oversee end to end SDLC process from requirement intake, design, build, testing and deployment
Works closely with management – Portfolio Manager and the roles within the pods (e.g., Business Analyst, Integration Specialist, QA, etc.) and contribute to strategic planning, direction, and goal setting for the department or function in collaboration with senior management
Drive the deployment of Customers workloads to Oracle Cloud by providing deployment guidance, supporting development of the Customers Cloud adoption model, and providing appropriate recommendations to overcome blockers
In this role one will engage with a wide cross section of internal and external partners – development, support, services, and third-party partners to drive Oracle Cloud adoption efforts. Cross functional team management experience is a must
Excellent written and verbal communication skills, including the ability to communicate with technical and non-technical staff at all levels of the Customer organization
Understanding of CSS Service Portfolio (Cloud and On-prem)
Proven hands-on experience with Oracle Cloud Infrastructure (OCI)
Strong expertise in Terraform for provisioning OCI resources
High proficiency in scripting and programming languages (e.g., Bash, Python, Shell)
Solid experience deploying and managing workloads on Kubernetes, ideally on OKE
Experience building monitoring dashboards and alerts using Prometheus and Grafana
Strong understanding of cloud networking, security, and IAM models
Hands-on experience in designing cloud architecture and developing secure infrastructure frameworks
Familiarity with modern CI/CD and DevOps tools and methodologies
Qualification
Required
10+ years of experience in the IT industry
Excellent understanding of Oracle Product set (Db, Fusion, OCI, on-prem)
Ability to manage communication and focus from various teams in project lifecycle (SDLC)
Excellent written and verbal communication skills
Proven hands-on experience with Oracle Cloud Infrastructure (OCI)
Strong expertise in Terraform for provisioning OCI resources
High proficiency in scripting and programming languages (e.g., Bash, Python, Shell)
Solid experience deploying and managing workloads on Kubernetes, ideally on OKE
Experience building monitoring dashboards and alerts using Prometheus and Grafana
Strong understanding of cloud networking, security, and IAM models
Hands-on experience in designing cloud architecture and developing secure infrastructure frameworks
Bachelor's degree in computer science or a related field or an equivalent combination of education and work experience
8-15 years in IT industry and 5 years of demonstrated experience of OCI with thorough understanding
Excellent analytical and problem-solving skills
Experience in leading Business Analysis, Business Process Design and Application Development (SDLC)
Successful track record in delivering IT solutions on time and on budget
Excellent communication and presentation skills (MS Outlook, MS Excel, MS Word, MS Vision and MS PowerPoint, etc.)
Demonstrate successful working relationships with all levels of IT and Business Partners
Extensive experience working in a team-oriented, collaborative, remote environment
Excellent analytical, communication and organizational skills
Team-Player who creates a positive team environment
Ability to travel to customer locations and internal sessions (25%)
Understanding of various Banking LOB business models and markets (e.g., banking, insurance, capital markets, private equity)
A deep understanding of financial regulations and compliance standards
Preferred
Cloud certifications are a plus but not mandatory if there is demonstrated relevant experience
One full cycle implementations of Cloud desired
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
NetSuite
NetSuite is cloud computing company dedicated to delivering business applications over the internet.
Founded in 1998Redwood Shores, California, USA
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$157.79MKey Investors
Meritech Capital PartnersTako VenturesStarVest Partners
2016-07-28Acquired
2007-12-20IPO
2007-02-05Secondary Market· $17.87M
Leadership Team
Brian Chess
SVP Technology and AI
E
Eli Johnson
Vice President, Global Sales Productivity
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