TEKsystems · 9 hours ago
Desktop Support Technician
New Haven, CT
Full-time
Onsite
Mid, Senior Level
$20/hr - $25/hr
6+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Desktop Support Technician to provide a broad range of user support services including network troubleshooting and desktop support. The role involves managing a client department’s desktop computing environment, maintaining software and hardware, and providing training and support to users.
Information Technology
Responsibilities
Manages a client department’s complete desktop computing environment
Creates and maintains departmental organizational units in the active directory, including analyzing and implementing group policy needs
Maintains computer software by proactive site visits and keeping an inventory of installed operating systems and application software to ensure all versions are up to date
Maintains computer hardware and peripherals by keeping an inventory of installed devices, recommending replacements according to guidelines and interacting with vendors in the acquisition of computer products
Installs and coordinates repair of a wide variety of computing devices and peripherals on the desktop and attached to the network
Responds to emergency and routine calls that come in for computer assistance in support of core services such as email, scheduling, and backup systems, as well as client department specific applications. Documents all reported problems
Supports clients in the use of their desktop equipment by training users
Works with others to ensure smooth integration of network and software products
Analyzes, recommends, and implements work-group computing solutions to meet client department’s needs
Trains other support technicians
Completes and documents technical projects such as the testing of hardware and software products
May perform other duties as assigned
Qualification
Required
Eight years of related experience, six of them in the same job family at the next lower level and a high school level education, or six years of related experience and an associates degree; or two years of related work experience and a Bachelor's degree or an equivalent combination of education and related experience
Desktop
Windows 10
Troubleshooting
Hardware
Active directory
Technical support
Advanced proficiency with Mac OS and Windows OS
Demonstrated knowledge of at least one coding language
Advanced proficiency and support of standard application packages: Microsoft Office 365
Advanced proficiency and support of Apple and PC hardware and iOS devices for troubleshooting and repairing miscellaneous hardware problems
Strong communication and interpersonal skills
Ability to work independently and in a team
Excellent attention to detail
Preferred
Demonstrated experience facilitating group training, both in person and online
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase