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Tarrant County · 4 hours ago

Specialist, Desktop Support, Lead - Information Technology

Tarrant County, TX

Full-time

Onsite

Mid, Senior Level

3+ years exp

Tarrant County is seeking a Lead Specialist in Desktop Support within their Information Technology department. The role involves overseeing and maintaining the County's hardware and software assets while resolving complex technical issues and providing support for networked computers.

CommunitiesGovernmentHealth CareLaw EnforcementPublic Safety

Comp. & Benefits

Responsibilities

Manages the scheduling, utilization and prioritization of IT resources to provide an overall optimal level of hardware/software services to departments and agencies

Provides technical expertise and support of complex critical hardware/software, infrastructure, and business applications

Conducts research and development of new products to improve the countywide technology environment

Assists in implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring, anti-virus protection and patch management of specialized procedures in accordance with the County Strategic IT Plan

Recommends technical solutions and documents policies and procedures

Works in conjunction with project managers on IT and departmental projects in accordance with the County Strategic IT Plan and Project Portfolio Management Office (PPMO) guidelines

Performs services including modification of user profiles, password changes and group policies

Assists manager with evaluating performance of subordinates and identifies strengths/weaknesses, provides employee development guidance and motivation

Contributes to Knowledge Base content

Performs all other related duties involved in the operation of the IT Department as assigned or required

Qualification

Technical supportSystems analysisNetwork managementAnalytical skillsProject managementSupervisory skillsOral communicationWritten communicationProblem solvingOrganizational skills