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Hobart Food Equipment and Service · 19 hours ago

CRM Analyst III

Troy, OH

Full-time

Onsite

Senior Level

5+ years exp

Hobart Food Equipment and Service is a subsidiary of Illinois Tool Works Inc. that designs and manufactures commercial food equipment. The CRM Analyst role focuses on the administration and optimization of Microsoft Dynamics 365 Customer Engagement, collaborating with stakeholders to ensure CRM solutions meet business needs and providing ongoing support and maintenance.

Food and Beverage

Responsibilities

Collaborating with cross-functional teams to identify CRM requirements and provide guidance on design and implementation of new systems and technologies that are aligned with business objectives

Provide first level Service Desk support to all CRM users by troubleshooting and resolving CRM issues promptly

Manage CRM projects from requirements gathering through design, implementation, and testing

Anticipates and meets the needs of our CRM initiatives and demonstrates commitment to ongoing improvements in efficiency and user experience

Qualification

Microsoft Dynamics 365 CECRM administrationMicrosoft certifications.NET developmentJavaScriptPower PlatformData migration toolsCommunication skillsProblem-solvingAttention to detail

Required

Bachelor's Degree in MIS, Computer Science, or related field plus 5 years of relevant experience

Experience with Microsoft Dynamics 365 CE administration and customization

Preferred

Relevant Microsoft certifications such as Dynamics 365 Fundamentals (CRM), Power Platform Functional Consultant Associate, and/or Dynamics 365 Customer Engagement Functional Consultant Associate are highly desirable

Development experience (.NET, JavaScript) preferred

Familiarity with Power Platform, integrations, and data migration tools preferred