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Central Bank · 4 hours ago

Customer Service Support Specialist

Jefferson City, MO

Full-time

Onsite

Entry Level

2+ years exp

Central Bank is seeking a Customer Service Support Specialist to perform a wide range of loan servicing duties focused on mortgage loans. The role involves responding to customer inquiries, performing release processor duties, and assisting in loan setup and maintenance.

FinanceFinancial Services

Responsibilities

Answer and research customer and market personnel inquiries relating to mortgage loans serviced

Perform release processor duties including preparing deeds of release on paid off accounts; monitor, renew, and release other security interest as needed; prepare checks for recording fees and make appropriate expense account entries

Perform new loan set up duties to include activating new loans utilizing information provided by market loan origination and operation departments; research system maintenance; review modifications and extensions submitted by market personnel for accuracy; process new loan terms and complete system entries as needed

Perform new loan check back duties including checking new mortgage loan setup by verifying entries and complete file maintenance as needed; complete post-closing audits of critical documents for all new loans; monitor active files for document deficiencies and maintain a report of exceptions; enter recording information from the recorded Security Instruments into the mortgage loan servicing system

Organize checkback data sheets to pair with new loan files

Prepare payoff quotes; prepare final payoff letters

Assist in the handling of insurance loss draft claims

Set up ACH transactions

Complete requests for mortgage loan verifications

Qualification

Mortgage loan processingCustomer service skillsLoan servicing proceduresAnalytical skillsMulti-tasking abilityRegulatory compliance knowledgeVerbal communicationWritten communicationAttention to detailProblem-solving skills