Central Arizona Shelter Services (CASS) · 12 hours ago
Shelter Support Staff: Wednesday - Saturday 10 AM - 8:30 PM
Phoenix, AZ
Full-time
Onsite
New Grad, Entry Level
$16/hr - $16/hrCENTRAL ARIZONA SHELTER SERVICES INC is seeking Shelter Support Staff to maintain a safe and caring environment for individuals experiencing homelessness. The role involves providing direct client support, ensuring efficient shelter operations, and maintaining data integrity and accurate reporting.
CharityHealth CareNon Profit
Responsibilities
Provide excellent customer service to clients, volunteers, donors, and vendors
Complete new client intakes; explain agency rules and policies and tour around campus
Attend to client needs, answer questions, resolve problems and escalate to case manager or supervisor when necessary
Perform daily check-in of client in Homeless Management Information System (HMIS.)
Provide clients with information and referrals; document the interaction(s) in HMIS
Conduct walk-throughs of facility ensuring conditions are safe and clients are adhering to shelter policies and procedures
Address immediate concerns relating to the health and safety of shelter clients including biohazard clean up, placing 'wet floor' signs, and appropriately blocking off damaged or unsafe areas
Ensure visitors are properly escorted within the facility
Assist with preparing for new client intakes including cleaning and restocking of individual client spaces and updating bed occupancy trackers
Communicate with the leadership to identify safety concerns and needed maintenance or repairs
Answer and direct incoming calls, provide information; monitor visitor and client access of the facility
Communicate and collaborate with other CASS departments, employees, and outside agencies
Assist in the receipt and distribution of donations
Maintain adequate and organized stock of office, cleaning, and hygiene supplies; distribute hygiene items to clients as needed
Able to work and operate commercial washers’ dryers and provide linens
Maintain a clean, organized work area
Assist in setting up client meals in; If applicable
Complete checks of client sleeping areas in accordance with shelter policies to ensure health and safety of residents
Ensure continuity of services across shifts by participating in shift change staffing and send shift summary emails
Enter relevant data in HMIS accurately and according to Shelter policies and procedures
Maintain complete and organized files including shelter intakes
Prepare Incident Reports (IR) and other reports and distribute as needed
Maintain respectful and collaborative relationships with partner agencies
Work closely with team members to ensure a coordinated and holistic approach to client support
Participate in team meetings, training sessions, and community outreach events as required
Escalate all urgent client and facility issues to leadership in a timely manner
Perform other duties as assigned
Qualification
Required
Minimum age of 18
High school diploma or equivalent
Possess or have the ability to obtain a State of Arizona Level One Fingerprint Clearance Card
Possess a moderate level of proficiency in data entry, Microsoft Word and Excel
Preferred
Bilingual in English and Spanish
Experience working with the homeless and / or impoverished
Competent in inter-personal conflict transformation
CPR-First Aid certification within 90 days of employment
Naloxone (Narcan) training within 90 days of employment
Benefits
CPR-First Aid certification within 90 days of employment
Naloxone (Narcan) training within 90 days of employment
Company
Central Arizona Shelter Services (CASS)
Founded in 1984, Central Arizona Shelter Services (CASS) is the home of Arizona’s first senior emergency shelter program, serving individuals and families experiencing homelessness across the Phoenix metropolitan area.
Founded in 1984
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Phillip Scharf
Chief Operating Officer
Dayna G.
Chief Development Officer (CDO)
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