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Phillips Exeter Academy · 16 hours ago

Program Manager, Student Support and Outreach

Exeter, NH

Full-time

Hybrid

Mid Level

$26.45/hr - $27.30/hr

3+ years exp

Phillips Exeter Academy is seeking a Program Manager for Student Support and Outreach who will play a key role in maintaining the strategic vision of Exeter Summer. This position involves managing multiple projects, maintaining the CRM system, and providing student support throughout the student experience.

Primary/Secondary Education

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Coordinate the design, implementation and maintenance of the CRM (Slate Technolutions)

Develop CRM (Slate) automation, report writing, query building, import creation, training, troubleshooting, and maintenance of systems/platforms

Responsible for updates in the CRM (Slate) for application processing, inquiries, enrolled and graduated students, includes running reports and audits to ensure data integrity

Building and maintaining portals, forms, events, communications, queries and reports in CRM (Slate)

Develop and maintain appropriate quality control for accurate delivery of business operations and processes

In conjunction with the Director of Operations and Engagement, act as Slate Captain and keep updated on new CRM features and functions. Make recommendations and roll out implementation as needed. Train staff on new features and processes

Responsible for assisting applicants, parents, faculty, and other constituencies with questions and inquiries received by telephone, email or in person in a professional, timely, and accurate manner

With the Student Activities office, help to organize student activities and academic-based trips including investigating and recommending new venues

Working with the Director of Operations, maintain the Social Media platforms (facebook, Instagram) and develop social media content

Maintain photo library

Review and update the student course catalogs

With the Exeter Summer Director, schedule and advertise the student informational and enrolled student webinars

Manage the College Fair and College Counseling Workshops

Coordinate and maintain student onboarding process between multiple systems

Maintain the inventory and purchase of faculty and student shirts and other promotional items

Create and distribute informational posters for the session

Assist with other projects as needed

Keep abreast of policies and procedures regarding admissions and other campus programs and maintain an understanding of campus life and the academic environment

Develop and maintain documentation on key processes

Qualification

CRM (Slate)Project ManagementMS OfficeAdobe Creative SuiteMarketing ExperienceCustomer ServiceDiversity CommitmentInterpersonal SkillsCommunication SkillsAttention to DetailOrganizational SkillsProblem-Solving Skills

Required

College Degree required

3+ years' CRM (Slate preferred) experience required

2+ years' related marketing experience required

Successfully complete a criminal background check (reviewed every 5 years)

Clean Driving record (reviewed annually)

Preferred

Prior customer service skills preferred

Experience in an institutional or campus setting

Experience working with adolescents in an educational setting is preferred

Company

Phillips Exeter Academy

Phillips Exeter Academy is a coeducational independent school for boarding and day students between the 9th and 12th grade.

Founded in 1781

Exeter, New Hampshire, USA

501-1000 employees

https://www.exeter.edu/

H1B Sponsorship

Phillips Exeter Academy has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2022 (1)