MobileOne LLC ยท 1 day ago
T-Mobile -Manager In Training - Crow Canyon
Martinez, CA
Full-time
Onsite
Entry, Mid Level
$21.90/hr - $49.98/hr
1+ years expMobileOne LLC is seeking a Manager In Training to oversee the operations of a T-Mobile Premium Retail Store. The role involves managing store activities, mentoring a team, and ensuring customer satisfaction while preparing for a future role as a Retail Store Manager.
Customer ServiceMobileRetailTelecommunications
Responsibilities
Responsibility for the overall productivity results in the store and delivering those results based on key performance indicators
Hiring and developing a team of effective Sales Associates
Training store associates in using store systems to support the Customer Experience, including the Point of Sale
Cultivating a positive environment, which supports MobileOne's values
Coaching Mobile Associates in building relationships with customers, understanding their needs. Support them in delivering a strong customer experience that will allow the customer to confidently recommend T-Mobile to their friends and family
Maintaining a clean and organized store environment at all times
Ensuring that visual merchandising is engaging to customers, while adhering to MobileOne/T-Mobile standards
Staying on top of rapidly evolving T-Mobile technology and ensuring that Mobile Associates are updated on new products and offerings, and know the sales techniques necessary to sell them
Ensuring that every need the customer has when coming into the store is met before they leave, right fitting the solution and making sure associates set them up for success through the customer on-boarding process
Utilizing tools and resources to grow internal talent to the next level. Build skills and successes through continued coaching and performance assessment conversations
Driving operational efficiencies to help minimize risk and protect the store's assets
Qualification
Required
One year previous management experience in retail, preferably in wireless
Ability to lead and coach to deliver financial results
Legal authorization to work in the United States
Pass a pre-employment background check (will consider qualified applicants with criminal histories in a manner consistent with all laws)
A high-school diploma or GED and be at least 18 years of age
Preferred
Knowledge of T-Mobile products, services, policies, systems, etc
Basic Microsoft Office suite and G-suite abilities
Effective communication in both written and verbal formats
Ability to train others on the sales process and be able to adapt, pivot and adjust to the needs of the Mobile Expert's learning style
Be able to deliver both positive and constructive feedback in a productive manner
Maintain working knowledge of all store sales/operations in order to best manage and address all Mobile Experts' questions
Be able to explain Mobile Expert pay thoroughly and accurately
Recruit, interview, and retain staff
Benefits
Health, Dental and Vision Insurance
401(k) Retirement Savings
Life and AD&D Insurance
No Cost Mental Health Program
Daily Pay
Discounted T-Mobile Cellular Service
Company
MobileOne LLC
MobileOne LLC will always exceed our customer expectations by providing the most knowledgeable, honest, and hard working employees in the industry.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
R
Rob Ford
Co-Founder and COO
Company data provided by crunchbase