Apply on Employer Site

CVS Health · 3 hours ago

Senior Manager - Digital UX Design

Woonsocket, RI

Full-time

Onsite

Mid, Senior Level

$107K/yr - $284K/yr

7+ years exp

CVS Health is dedicated to building a world of health around every individual, and they are seeking a Senior Manager - Digital UX Design to join their innovative team. This role involves managing a team of designers while also contributing to design initiatives, ensuring high-quality, user-centered healthcare solutions.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

Provide frequent, hands-on coaching to direct reports, including experience designers and content strategists, guiding individual development plans and differentiating between professional and career growth

Balance people management duties with hands-on ownership of critical design initiatives, contributing directly to project outcomes alongside your team

Build strong cross-functional relationships with product, engineering, and research partners; proactively communicate status, risks, and needs

Negotiate project priorities and timelines, balancing user needs with business and technical constraints

Integrate user research, analytics, and accessibility best practices into daily design decisions and project planning

Assign projects and tasks based on strengths and skill-building, communicating clear expectations and supporting colleague autonomy

Address bias, exclusion, and behaviors that undermine trust or inclusion; ensure all team processes and meetings are accessible and inclusive

Set clear goals and expectations for direct reports, holding the team accountable for quality, consistency, and delivery standards

Facilitate and participate in design reviews, offering actionable feedback on craft, accessibility, and alignment to standards

Identify and address skill gaps, process improvements, and blockers to sustain team performance and delivery

Model and coach accessibility skills—ensuring all team outputs meet or exceed accessibility standards and advocating for accessible solutions in every phase of delivery

Communicate the impact of design decisions on user and business outcomes; advocate for user-centered approaches in planning and execution

Allocate resources and manage team workload to deliver high-quality work on schedule and within scope

Model resilience, adaptability, and a growth mindset—supporting the team through challenges and change

Qualification

UX DesignUser ResearchDesign Tools (Figma)Team LeadershipAccessibility Standards (WCAG)Project ManagementCross-functional CollaborationAgile ExperienceCommunication SkillsFacilitation Skills

Required

7+ years of professional experience

5+ years leading design teams, both as a technical lead and a people leader

5+ years of hands-on design experience supporting both mobile and web, preferably within a retail or pharmacy domain

3+ years of advanced proficiency in design tools (e.g., Figma), accessibility standards (WCAG), and integrating research into design delivery

Bachelor's degree or, equivalent experience (HS diploma + 4 years relevant experience)

Preferred

Demonstrated success coaching and developing designers, with a portfolio of accessible, user-centered healthcare solutions

Strong project management, facilitation, and cross-functional collaboration skills

Experience leading teams through change, balancing delivery with colleague development and well-being

Excellent communication, feedback, and storytelling abilities

Experience in an Agile environment

Benefits

Affordable medical plan options

401(k) plan (including matching company contributions)

Employee stock purchase plan

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching

Paid time off

Flexible work schedules

Family leave

Dependent care resources

Colleague assistance programs

Tuition assistance

Retiree medical access