Grandview Medical Center - Birmingham, AL ยท 11 hours ago
Applications Analyst
Birmingham, AL
Full-time
Onsite
Entry Level
1+ years expGrandview Medical Center is seeking an Applications Analyst I to provide front line support for Information Technologies across the health system. This role involves collaborating with IT teams to enhance applications, ensuring operational efficiencies, patient safety, and compliance while providing training and support to users.
Health CareHospitalMedicalOncology
Responsibilities
Troubleshoots application errors and works with senior analysts or developers to resolve them
Responsible for monitoring the performance and availability of applications to ensure effective and optimal results by the use of monitoring tools used to detect and respond to system alerts
Assists users in navigating applications and resolving basic usage issues by providing training or documentation to help users understand application features
Resolves, logs and tracks issues in ticketing systems, ensuring all incidents are documented and resolved promptly, escalating issues as needed
Assists in configuring applications according to user needs and organizational requirements. Assists with the deployment of updates, patches, and new versions of applications
Performs testing of application updates and new features to ensure they work as expected, escalating any issues or bugs during testing to ensure a quality product
Performs data analysis and reporting as needed
Maintains documentation related to application configurations, troubleshooting steps, and common user queries. Updates user guides and manuals
Ensures applications comply with security standards and organizational policies. Assist in implementing security measures, such as user access controls and data protection protocols
Assists with change management, including but not limited to, managing application changes, including planning, testing, and deployment. Ensures that all changes are documented and communicated to relevant stakeholders
Ability to work various shifts as needed, including during system go lives or major upgrades
Performs other duties as assigned
Maintains regular and reliable attendance
Complies with all policies and standards
Qualification
Required
0-1 years of Technical Support or Help Desk experience and IT tools like SNOW, Jira etc. required
Preferred
Bachelor's Degree in Computer Information Systems, Information Technology, Computer Science, Business, or related field preferred
1-2 years of experience in software or application support or development providing support for basic and specific software applications or systems, with exposure to ERP systems, CRM tools, or any related business-critical applications preferred
1-2 years of experience in customer service, complaint management, or technical guidance preferred
of experience with basic system administration tasks or working knowledge of operating systems Windows, Linux, ERP or EMR preferred
Company
Grandview Medical Center - Birmingham, AL
Grandview Medical Center is a 434-bed tertiary care hospital that provides healthcare services to patients in Birmingham and surrounding communities.
1001-5000 employees
H1B Sponsorship
Grandview Medical Center - Birmingham, AL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (2)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Ashley Mathews
Assistant Chief Executive Officer
Recent News
Birmingham Business Journal
2025-01-29
Birmingham Business Journal
2025-01-11
Birmingham Business Journal
2025-01-08
Company data provided by crunchbase