HawaiiUSA Federal Credit Union · 12 hours ago
Call Center Agent
Pearl City Branch, Pearl City, HI, US
Full-time
Onsite
New Grad, Entry Level
$20/hr - $22/hrHawaiiUSA Federal Credit Union is a local, not-for-profit financial cooperative dedicated to helping members achieve their financial goals. The Call Center Agent is responsible for creating member loyalty by identifying member needs and offering financial solutions through the company's products and services.
BankingFinancial ServicesInsuranceVenture Capital
Responsibilities
Answers all incoming member calls in a professional, timely and courteous manner, following established standards and guidelines for excellent member service and efficiency
Assists members with informational or transactional requests with and in accordance to our policy and procedure guidelines
Ensures safeguarding of member information by following identification and document retention policies
Effectively deals with member concerns which may include researching, determining possible accuracy resolutions, etc
Able to handle member inquiries, discrepancies, complaints, and concerns in a professional manner (IE. research, resolution, etc.)
Maintains up-to-date knowledge of all credit union products and services along with the benefits and features of each
Recognizes cues for cross sell opportunities
Able to sustain member relationships with HIUSA through effective communication
Provides members with financial wellness education
Maintains occupancy times to meet service goals
Recommends alternative solutions to enhance operational processes
Proactively supports our “Life Matters” brand and culture
Performs other duties as assigned
Qualification
Required
High School Diploma or GED, required
Basic keyboarding and data entry skills including knowledge of Outlook, Word, and Excel
Ability to learn complex procedures and navigate multiple computer systems simultaneously
Requires clear and professional communication in writing, in person, and on the telephone
Critical thinking skills to summarize member needs and find a resolution
Empathetic and good listening skills
Trouble shooting and problem-solving skills & techniques
Sitting for prolonged periods at a desk working on a computer
Walking on occasion for up to 2 hours per day
Reaching, bending, twisting, turning frequently
Lifting, pulling, pushing, and carrying up to 30 pounds on occasion
Benefits
We cover 100% of employees single medical, drug, vision, and dental monthly health insurance premiums.
Employees also love receiving paid volunteer time.
Our pay it forward program.
Matching their charitable donations up to $250 per year per employee.
Tuition assistance for higher education.
Paid Time Off.
401(k) and 3% Employer Contribution.
Health insurance.
Vision insurance.
Dental insurance.
Prescription drug insurance.
Tuition reimbursement.
Life insurance.
Flexible spending account.
Disability insurance.
Health savings account.
Opportunities for advancement.
Employee assistance program.
Referral program.
Retirement plan.
Employee discount.
Paid training.
Professional development assistance.
AD&D insurance.
Volunteer time off.
Credit union membership.
Paid orientation.
Company
HawaiiUSA Federal Credit Union
HawaiiUSA Federal Credit Union is a not-for-profit federally insured financial cooperative owned and operated by our members.
Founded in 1936
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jen Yamane
Senior Talent Acquisition Partner
Joanne Ching
Financial Wellness Partner
Recent News
Business Journals
2024-05-27
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