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International Code Council · 2 hours ago

Supervisor of ICC Credentialing

Greater Birmingham, Alabama Area

Full-time

Onsite

Mid, Senior Level

$75K/yr - $90K/yr

The International Code Council (ICC) is a not-for-profit membership association dedicated to building safety and fire prevention. The Supervisor of ICC Credentialing oversees the support staff within ICC Credentialing and ensures the accuracy of departmental output through various operational and marketing functions.

Building MaintenanceNon Profit

Responsibilities

Quality control

Create, update, and maintain ICC Credentialing collateral

With Marketing: Update, and maintain departmental website

Participate in communications planning meeting, create and maintain PowerPoint presentations, ensure branding of department publications

With Manager of ICC Credentialing: Identify and implement systems updates and integrations to further enhance the customer experience with ICC and the Family of Solutions

Timekeeping, scheduling, and professional development of the ICC Credentialing support staff

Monitor and maintain miscellaneous reports for the department

With Manager and Vice-President of ICC Credentialing: Carry out strategic planning to meet departmental and company-wide goals and Monitor and promote new business opportunities for ICC Credentialing and ICC Family of Solutions

Perform other duties as assigned or requested

Qualification

Supervisory experienceCustomer service excellenceLeadership abilityProcess trackingMS Office proficiencyOrganizationDiplomacyDiscretionGrace under pressureConstruction knowledgeTime managementCommunication skillsTeamworkAdaptability

Required

Supervisory experience in a fast-paced environment

Pro-active management style that addresses staff related issues quickly and fairly

Ability to create a positive, collaborative and empowering work environment

Commitment to creating a culture of customer service excellence within the department, and ICC

Strong focus on addressing customer and client needs with a sense of urgency

Strong leadership ability – your employees would follow you anywhere, because they trust and respect your vision

Team-first attitude with a focus on how to better serve the association's current and prospective Members

Ability to follow an item through to completion, and own it every step of the way

Ability to think beyond what's done right now – think about what is possible, and what impact changes will have both now and in the future

Process tracking and improvement skills

Excellent organization and time management

Diplomacy, discretion, and flexibility to adapt to quickly changing projects and multiple critical hard-stop deadlines – hitting the deadlines every time

High written and verbal communication ability – you can communicate both one-on-one or to a group

Ability to work individually as assigned, as well as part of teams or work groups

Grace under pressure with a fast-paced mindset

Proficient in MS Office and capable of quickly learning in-house computer software programs

Must be comfortable in dealing with multiple levels of staff, from entry-level to executive management