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Adelman Travel, a BCD Company · 4 hours ago

Client Success Advisor

United States

Full-time

Remote

Mid Level

$52K/yr - $72K/yr

3+ years exp

Adelman Travel, a BCD company, is a leading global travel management company seeking a Client Success Advisor. In this role, you will be responsible for maintaining and expanding client relationships, promoting growth, and ensuring customer satisfaction through effective management of business objectives and collaboration with internal departments.

Travel

Responsibilities

Ensuring customer satisfaction levels and standard operating procedures are maintained, by advising, selling, implementing, monitoring and benchmarking the company's technologies and services, creating customer reviews to execute and monitor measurements, creating and maintaining service level agreements (SLA) and key performance indicators (KPIs), auditing operations

Recommending and implementing internal and external process improvement plans

Effectively and profitably retaining business to include involvement in re-bids

Analyzing data in order to consult with the customer across all aspects of the travel program

Pursuing and developing customer relationships at all levels including key influencers, introducing internal Company staff to customer as applicable to situation, and using education opportunities for company products, services and industry trends to build brand awareness

Maintaining profitability margins and meeting Company financial objectives

Pursuing and maximizing all revenue opportunities

Participating in the sales process including involvement with all implementation calls on newly acquired business

Demonstrating and communicating the value of Adelman products and services

Qualification

Client relationship managementB2B experienceNegotiation skillsProcess improvementData analysisCommunication skillsLearning aptitudeInterpersonal skills

Required

Experience developing and maintaining strategic relationships and managing key partnerships, with the ability to negotiate profitable contracts

Excellent communication skills, with the ability to listen to and understand intricate customer opportunities to create unique and exceptional solutions

Ability to negotiate and collaborate with multiple stakeholders

Aptitude and ability to learn and familiarize yourself with travel industry process and terminology as well as with new and ever-changing technology

Robust interpersonal and relationship skills with the ability to get along with a wide variety of personalities

Three plus years of B2B experience including competitor awareness with a willingness to learn and understand product and service offerings

Superior written and oral communication skills along with the ability to articulate and present materials in a professional environment