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Kuehne+Nagel · 2 weeks ago

Contract Logistics Customer Service Specialist

Southaven, MS

Full-time, Contract

Onsite

Mid Level

3+ years exp

Kuehne+Nagel is a global leader in logistics, and they are seeking a Contract Logistics Customer Service Specialist to coordinate daily logistics activities. The role involves acting as the primary contact for customers, processing orders, and ensuring effective communication between departments.

Hiring Manager

Munira Bacon

Responsibilities

Processes orders for material or merchandise received by mail, fax, e-mail, EDI or telephone from customer or company employee

Compiles, sorts and verifies accuracy of data to be entered

Examines records such as bills, computer printouts, bills of lading, and related documents and correspondence and Informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer using mail, e-mail or telephone

Enters order into automated system, and computes total cost for customer. Records or files copy of orders received as requested

Confers with warehouse, or common carrier personnel to expedite or trace missing or delayed shipments

Compiles statistics and prepares various reports for management

Investigates overdue and damaged shipments or shortages in shipments for customers and/or common carriers

Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis

Provides back up support for all accounts other than primary

Qualification

Customer service experienceData EntryMS WordMS ExcelTask prioritizationVerbal communicationWritten communication

Required

Must have 3+ years' customer service experience in a contract logistics/distribution center environment

Must have clear and effective verbal and written communication skills

Must be proficient in Data Entry

Must have Intermediate skills in MS Word and Excel

Must have the ability to prioritize tasks

Benefits

Great compensation and medical/dental benefits package

Employee discounts

Tuition reimbursement

Excellent training programs

Company

Kuehne+Nagel

Glassdoor3.7

With more than 82,000 employees at almost 1,300 sites in close to 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics providers.

Founded in 1890

Schindellegi, Schwyz, CH

10001+ employees

http://www.kuehne-nagel.com

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