JPMorganChase · 18 hours ago
Technology Support II - Embedded Finance Technology Support
Chicago, IL
Full-time
Onsite
Mid Level
$76K/yr - $105K/yr
3+ years expJPMorganChase is a leading financial institution offering innovative solutions to a diverse clientele. The Technology Support II role within the Payments Technology Team focuses on ensuring operational stability and performance of production application flows, while also supporting incident management and implementing best practices for critical payment systems.
Asset ManagementBankingFinancial Services
Responsibilities
Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
Collaborate across partner teams to establish and maintain Service Level Objective (SLO), Service Level Indicator (SLI), and Error Budget for key Production services and proactively resolve issues before they impact customers
Performs essential day-to-day duties around Incident, Problem (RCA), Change Event (monitoring/alerting) management
Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
Assists in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
Develops and maintain alerting mechanisms to promptly detect and respond to incidents. Collaborate with cross-functional teams to resolve issues and minimize downtime
Designs and implements Datadog instrumentation strategies to monitor application performance, infrastructure health, and user experience. Ensure comprehensive coverage and accurate data collection
Identify issues for escalation and communication and provide solutions to the business and technology stakeholders
Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Collaborate well and possess the ability to foster relationships effectively with diverse groups across geographies
Be able to multi-task, handling complex requirements and is adaptable
Qualification
Required
Formal training or certification on software engineering concepts and 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Experience with one or more general-purpose programming languages such as Java
Knowledge of scripting languages such as Python, Bash, or PowerShell
Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud, with specific experience in public cloud AWS. Including proficiency in AWS services such as EC2, S3, RDS, Lambda, VPC, CloudFormation, etc
Experience in observability and monitoring tools and techniques
Experience with monitoring and logging tools like CloudWatch, AWS X-Ray, and third-party solutions
Understanding of networking concepts, including DNS, TCP/IP, VPN, and load balancing
Familiarity with DevOps practices and tools like Jenkins, Docker, Kubernetes, and CI/CD pipelines
Experience with database management and SQL
Hands-on experience on Datadog with ability to create custom dashboards
Preferred
Bachelor's degree in computer science
Possess good working understanding of public cloud with AWS Certification
Experience working in banking and payment domains such as: FX Cross Currency, High and low value payment, SWIFT, Real-time payment, collection, check clearing, tax payment, partner bank system
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-16
2026-01-13
2026-01-08
Company data provided by crunchbase