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Censeo Consulting Group · 11 hours ago

Product Manager — ServiceNow (Department of State)

Washington, DC

Full-time

Hybrid

Mid, Senior Level

$90K/yr - $140K/yr

5+ years exp

Censeo Consulting Group is a top Washington D.C. based management consulting firm dedicated to helping public sector and non-profit clients build operational excellence. They are seeking a Product Manager to lead the evolution of an internal ServiceNow-based application for the Department of State, overseeing a cross-functional team and driving product adoption and satisfaction.

Management Consulting

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Own the product backlog & roadmap: Convert client vision and policy goals into epics, user stories, and measurable outcomes; prioritize via value, risk, and dependencies; keep a transparent release plan

Run Agile delivery: Lead ceremonies, manage scope, and clear blockers for a team of ~2 ServiceNow developers, ~2 Business Analysts, and 1 Data Visualization specialist; ensure sprint goals are met and Definition of Done/quality bars are upheld

Advance the metrics library: Expand standardized SLA/KPI definitions and dashboards (e.g., availability, responsiveness, incident resolution, defect leakage, vendor compliance) to cover diverse contract types; ensure traceability to bureau/office objectives

Drive customer engagement & adoption: Build and execute a DoS‑appropriate engagement strategy—stakeholder roadshows, onboarding playbooks, training, feedback loops—to increase the number of customer offices using the product and maximize user satisfaction

Steward platform and data health: Partner with platform owners on configuration governance, integrations (e.g., data sources feeding performance analytics), and change management; uphold security, privacy, and records requirements consistent with DoS standards

Measure impact: Define and report product OKRs (adoption, satisfaction/CSAT, cycle time, release reliability, metric coverage); use insights to iterate the product

Qualification

Product managementAgile deliveryStakeholder managementServiceNow certificationsData visualization toolsCommunication skillsProblem-solvingTeam leadership

Required

Bachelors Degree from accredited college/university

5+ years of relevant experience in product management (or adjacent roles such as product owner/engagement lead) delivering enterprise platforms or analytics products

Prior Department of State experience (as fed or contractor)

Active Secret clearance (DoS badge‑eligible)

Comfortable working on‑site 2 days/week in DC/Northern VA

Agile credentials: CSM or CSPO (or equivalent)

Demonstrated success leading small, mixed-discipline teams and coaching junior staff

Strong stakeholder management, requirements discovery, and roadmap/story mapping skills

Excellent written/verbal communication tailored to executive, technical, and end‑user audiences