Senior Technical Customer Success Manager jobs in United States
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Arpio · 9 hours ago

Senior Technical Customer Success Manager

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date7+ years exp

Arpio is building the next generation of disaster recovery for the cloud. As a Senior Technical Customer Success Manager, you will serve as an integral part of our growing team, focusing on customer satisfaction and retention for large enterprise organizations.

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Responsibilities

Lead implementation and onboarding processes with customers, using Customer Success best practices to document and accelerate onboarding and migration plans
Track time to value and success metrics for Arpio customers
Proactively monitor customer health to identify potential risks and areas of opportunity to optimize customer usage and drive adoption
Lead quarterly business reviews with customers to share product updates and drive renewals and expansion
Collaborate with engineers to triage and troubleshoot technical issues, ensuring timely resolution for customer-reported issues
Partner with cross-functional teams to share customer feedback and act as a customer advocate for product improvements, as well as new features and requirements

Qualification

AWS servicesCustomer Success Management toolsTechnical problem solvingCloud computingNetworking technologiesAWS Certified Cloud PractitionerAzure Fundamentals certificationCuriosityCommunicationAttention to detail

Required

7+ years of experience in a technical, customer-facing Customer Success or Account Management role
Previous experience using CSM tools such as SalesForce, Hubspot, Intercom, etc. and ticketing tools such as Jira
Strong understanding of AWS services, cloud computing and networking technologies, and a desire to continue to learn new technologies
Excellent communication skills with a proven ability to collaborate and build relationships with customers
Keen attention to detail, as well as the ability to also see the bigger picture and identify opportunities for improvement
Curious and capable problem solving skills
Enthusiasm for working at an early stage company and diving in to take on the challenges and opportunities involved
AWS Certified Cloud Practitioner certification (or willingness to complete within 90 days)
Azure Fundaments (AZ-900) certification (or willingness to complete within 90 days)

Benefits

Competitive salary and company equity package
Fully employer-paid health benefits package; 75% employer-paid dental, vision and life insurance
$150/month home office stipend or company-subsidized co-working space membership near you
Unlimited PTO policy
Small, collaborative team environment with lots of autonomy
Opportunity to learn and work on the cutting edge of cloud technology

Company

Arpio

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Arpio protects and eliminates downtime for AWS applications by making it easy to recover from any outage in just a few minutes.
dateFounded in 2018
location
Durham, North Carolina, USA
people-size11-50 employees
web-link
https://arpio.io

Funding

Current Stage
Early Stage
Total Funding
$10.38M
Key Investors
Valor VenturesY CombinatorNC IDEA
2023-08-14Seed· $8.2M
2021-06-22Seed· $2M
2021-03-22Seed· $0.12M

Leadership Team

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Doug Neumann
Co-Founder, CEO
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Shaw Terwilliger
Co-Founder + CTO
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Company data provided by crunchbase