JLL · 14 hours ago
Workplace Experience Manager
San Jose, CA
Full-time
Hybrid
Mid, Senior Level
$94K/yr - $137K/yr
3+ years expJLL is a leading commercial real estate organization, and they are seeking a Workplace Experience Manager to oversee the day-to-day operations of the workplace environment. This role focuses on creating a productive and engaging workplace for employees and visitors while collaborating with various stakeholders to ensure service delivery and compliance with workplace regulations.
CommercialReal Estate
Responsibilities
Lead workplace teams with guidance, mentorship, and performance management while managing deliverables, timelines, and cross-functional coordination in fast-paced environments
Collect and analyze workplace performance metrics (space utilization, service volumes, costs, satisfaction) and deliver monthly business review presentations to senior leadership
Oversee maintenance, inspections, preventative programs, space planning, office layouts, and ensure optimal workplace conditions meeting safety and environmental standards
Manage employee amenities (reception, mailrooms, conference rooms, fitness centers) and workplace technology systems (access control, booking systems, AV equipment)
Manage vendor relationships, contracts, and service quality while developing budgets, monitoring expenses, and identifying cost-saving opportunities
Oversee work order ticket systems, enforce strict SLA compliance for response times, and conduct quality audits of vendor and team performance
Support engagement initiatives, workplace events, communication strategies, and ensure compliance with all relevant workplace regulations and policies
Qualification
Required
3+ years' experience in workplace management, facilities management, or related roles within a commercial real estate or corporate environment
Demonstrated leadership experience managing teams of 5+ people in fast-paced, deadline-driven environments
Strong project management skills with experience managing multiple concurrent deliverables and meeting tight deadlines
Experience with data collection, analysis, and reporting using Excel, PowerBI, or similar analytics tools to generate business insights
Proven presentation skills with experience delivering executive-level business reviews and monthly performance reports to senior leadership
Knowledge of facility inspections and preventative maintenance programs including HVAC, electrical, plumbing, and building systems
Knowledge of workplace trends, best practices, and industry standards for creating productive and engaging work environments
Strong interpersonal and communication skills with the ability to collaborate with stakeholders at all levels
Preferred
Knowledge of health, safety, and environmental regulations applicable to the workplace
Experience in budgeting, cost management, and vendor contract negotiations
Proficiency in using workplace management software, collaboration tools, and Microsoft Office Suite
Advanced Excel skills for data analysis, dashboard creation, and reporting automation
Experience with building automation systems and computerized maintenance management systems (CMMS)
Strong organization and project management skills, with the ability to multitask and prioritize tasks effectively in a fast-paced environment
Experience with performance management and team development in high-pressure situations
Problem-solving skills and the ability to address and resolve workplace-related issues quickly and efficiently
Flexibility and adaptability to changing work demands and evolving workplace strategies
Customer service orientation and a commitment to providing exceptional workplace experiences while maintaining operational efficiency
Proven track record of successfully managing team deliverables and meeting aggressive timelines in dynamic work environments
Professional facility management certifications (CFM, FMP, or similar) demonstrating expertise in preventative maintenance and facility operations
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.59B2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
Global Chief Executive Officer
John Gates
CEO, Leasing Advisory, Americas
Recent News
2026-01-07
Morningstar.com
2025-12-29
Company data provided by crunchbase