GM Financial · 13 hours ago
Insurance Sales and Service Supervisor I - General Motors Insurance
United States
Full-time
Remote
Entry, Mid Level
$74K/yr - $147K/yr
2+ years expGM Financial is building an Insurtech business that aims to revolutionize auto insurance. The Insurance Sales and Service Supervisor will lead a team of Insurance Sales and Service Representatives, ensuring they provide outstanding customer experiences while promoting brand loyalty and retention.
Finance
Responsibilities
Inspire and lead team in a manner that effectively maximizes business results and employee satisfaction
Coach, mentor, and teach sales and services reps to support their continued growth and improvement Consistently work to develop high potential reps for future leadership roles
Develop, implement, and execute behavioral based coaching techniques to maximize individual and team productivity and performance
Foster and nurture a supportive environment by ensuring necessary steps are taken to correct or eliminate inappropriate behaviors and conduct and consistently reinforce our company's vision and culture
Participate in proactive efforts to execute strategies and initiatives to optimize customer experience and department performance
Serve as an expert resource to representatives and colleagues regarding sales and service processes and procedure, product knowledge, and system use and navigation
Foster a cooperative environment and empower individuals by supporting an open forum for innovation, change, growth, and sharing of knowledge and skills
Support corporate initiatives and facilitate an understanding of business needs to achieve company and department objectives
Effectively use reward and recognition tools to drive business results and associate satisfaction
Protect interest of company by ensuring actions of self and others are in compliance with policies and laws
Use established monitoring systems to QA, monitor, and evaluate performance Generate appropriate actions plans to enhance and improve performance of under-performing representatives
Execute strategies to ensure workforce objectives are achieved through tracking and monitoring of rep efficiency and schedule adherence
Identify and implement sales and service strategies that will enhance the customer experience and improve productivity and performance
Perform other duties as assigned
Conform with all company policies and procedures
Qualification
Required
High School Diploma or equivalent required; Bachelor's Degree or equivalent combination of education and experience preferred
Minimum of 2+ years experience leading in a customer service environment or related work experience required
Must hold current Property and Casualty (P&C) or Personal Lines License in at least (1) U.S. State or be able to obtain within 30 days of start date
Advanced knowledge and understanding of General Motors Insurance systems, policies and procedures
Understanding of personal lines insurance
Must have a passion for providing outstanding Customer Service
Must embrace company principles and demonstrate understanding of General Motors Insurance's culture
Possess strong leadership skills, including the ability to influence others, develop team members and manage change and conflict
Possess selling and negotiation skills to help build customer loyalty and retention
Excellent oral and written communication skills
Demonstrated ability to link specific activities to desired results
Proven interpersonal skills necessary to interact effectively with customers and employees at all levels within the organization
Ability to use appropriate analysis, judgment and logic when solving problems and making decisions
Ability to type a minimum of 40 words per minute
Benefits
401K matching
Bonding leave for new parents (12 weeks, 100% paid)
Tuition assistance
Training
GM employee auto discount
Community service pay
Nine company holidays
Company
GM Financial
GM Financial is the captive finance company and a wholly-owned subsidiary of General Motors Company.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2010-09-29Acquired
Leadership Team
Katie DeGraaf
Senior Vice President, OnStar Insurance, Product & Telematics
Ross Reichardt
Chief of Staff; General Motors Insurance
Recent News
2025-11-12
2025-11-04
2025-10-10
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