Benchmark Hospitality at DU ยท 7 hours ago
IT Technician Lead
Denton County, TX
Full-time
Onsite
Mid, Senior Level
$25/hr - $25/hr
1+ years expPyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment. The IT Technician Lead is responsible for providing facilities level support for all Hospitality Technology, leading IT Tech reviews, and resolving complex helpdesk issues.
Hospitality
Responsibilities
Provides first-line support for staff computer use and telephony, including basic connectivity, routine troubleshooting, and interface with corporate IT services and software vendors, but not including corporate network access, corporate applications support, or hardware configuration
Experienced and knowledgeable technicians assess issues and provide solutions for problems that cannot be handled by IT Tech. If no solution is available, IT Tech Lead support escalates the incident to manager
Work on complex helpdesk/desktop support issues requiring troubleshooting skills, knowledge of the backend infrastructure
Troubleshoot issues and come up with solutions. Use additional resources to help resolve issues
Maintains a strong and effective working relationship with all property IT, AV, Telephony and Infrastructure support services
Communicate clearly to explain technical solutions to users and collaborate with other IT teams
Serve as a Peer-Trainer and help with development and training of IT Technicians
Qualification
Required
1 year as an IT Tech required
Strong IT hotel and F&B systems knowledge and experience required
Strong understanding of network topologies, VoIP, LAN/WAN, and peripheral device maintenance
Preferred
Preferred experience at this location
Infor, HotSos, Invotech, MS Office Suite desirable
Benefits
Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Awesome Employee Focused Culture with many Associate Events!
Closed many weekends and most holidays - 10 days of holiday pay.
Up to 14 Vacation & Sick days per year.
Weekly pay!
Leadership and Career development programs. Many opportunities to grow and transfer to new positions.
Free Lunch in our newly remodeled Associate Cafeteria.
Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
Employer matching 401k.
Tuition Reimbursement.
Free parking on-site.
Free uniforms and we will clean them!
Benchmark Hospitality hotel discounts.
Company
Benchmark Hospitality at DU
Benchmark Hospitality is a hospitality management company that manages over 50 properties across the USA and international.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase