Chenega Professional Services Strategic Business Unit ยท 8 hours ago
Training Specialist
Georgia, United States
Full-time
Hybrid
Mid Level
$63K/yr - $73K/yr
3+ years expChenega Professional Services is seeking a Training Specialist to support the Centers for Disease Control and Prevention (CDC). In this role, you will develop and deliver training experiences for complex software applications and collaborate with diverse teams to enhance user proficiency and understanding of the system.
Defense & Space
Responsibilities
Develop and Deliver Training Programs: Design, develop, and deliver training experiences for software applications in laboratory and public health settings, customizing content based on user roles, skill levels, and system familiarity to ensure users can effectively and routinely use the systems
Create and Update Training Materials: Develop and maintain training content, including user manuals, instructional guides, and standard operating procedures (SOPs), and support the development of supplementary training aids such as videos, infographics, and multimedia resources to enhance user learning
Facilitate Training Sessions and System Demonstrations: Deliver hands-on training sessions and system demonstrations to laboratory users, both in-person and via teleconference platforms, guiding them through system features and ensuring they can effectively use the system in their daily work
Evaluate and Interpret Training Metrics: Gather, interpret, and analyze training metrics through new and established evaluation methods to measure the effectiveness of training sessions and identify areas for improvement
Partner Cross-Functionally with Diverse Internal and External Teams: Build collaborative relationships to inform training strategy, gather technical and operational insights, and develop relevant educational content, user communications, and support resources that meet evolving user needs
Support Communication Efforts: Develop communications about system functionality and program offerings, contributing to the team's overarching training and communications methodology to improve user awareness and comprehension of the system
Qualification
Required
3+ years of experience producing training content, lab processes, or education materials
2+ years of experience hosting and presenting content on teleconference platforms
Experience creating instructional guides for IT systems or standard operating procedures (SOPs)
Experience creating announcements regarding program offerings, system updates, or new functionality
Experience using Microsoft Office Suite, with demonstrated proficiency in conducting teleconferences via Microsoft Teams
Possession of excellent verbal and written communication skills
Ability to facilitate training sessions and working groups, conduct presentations and demonstrations, interpret training evaluation data into meaningful insights and work collaboratively in a dynamic environment with changing priorities
Ability to deliver work products that are publication-ready, without the need for additional copy-editing
Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
Bachelor's degree
Preferred
Experience with Laboratory Information Management Systems (LIMS)
Experience with data visualization tools, including PowerBI
Experience working with public health agencies, including the Centers for Disease Control and Prevention
Experience developing training materials for public health emergency response
Experience with qualitative and quantitative evaluation methods
Possession of excellent data gathering and analysis skills
Benefits
Robust employee benefits program
Management engagement
Quality leadership
An atmosphere of teamwork
Recognition for performance
Promotion opportunities
Company
Chenega Professional Services Strategic Business Unit
The Professional Services Strategic Business Unit (PS SBU) specializes in providing Information Technology, Health and Scientific, Engineering and Technical Support, Professional Management and Administrative Services to Federal Government Civilian Agencies.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Paul Handly, MSMIT, CSM, SGP, SA, SPC
Chief Technology Officer, Professional Services Strategic Business Unit
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