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State of Florida · 3 weeks ago

OPS QUALITY CONTROL ANALYST (STAFF ASSISTANT)- 65650124

Pensacola, FL

Part-time

Onsite

New Grad, Entry Level

$15/hr - $17/hr

The State of Florida's Department of Elder Affairs is seeking an OPS Quality Control Analyst to support its mission of promoting the well-being, safety, and independence of Florida's seniors. The role involves administrative and investigative tasks, including handling complaints and conducting assessments related to long-term care facilities.

Government Administration

No H1B

Responsibilities

Answers the phone and maintain phone log for all incoming calls; checks and responds to voice mail

Enters complaint, case, and assessment information in web-based documentation system; enters updates as received

Tracks incoming reports and information such as Adult Protective Services reports, nursing home discharge and transfers, facility contact information, etc.; updated appropriate log or tracking tool

Following certification as ombudsman, travels to facilities and conducts assessments as needed

Following certification as ombudsman, travels to facilities and investigates and resolves long-term care facility residents' complaints as needed. Identifies significant individual and systemic problems affecting residents and brings them to the attention of the District Ombudsman Manager (DOM); obtains access to long-term care facilities and to residents' records; and protects the confidentiality of residents' records, complainants' identities, and ombudsman files. Conducts interviews, reviews documents, and writes report of findings

Assists in preparing, processing and maintaining volunteer paperwork including applications, travel, activity reports, and continuing education training hours

Processes miscellaneous incoming mail, emails, and faxes; respond as appropriate; general office filing

Assists the District Ombudsman Manager (DOM) with preparing and arranging monthly ombudsman district council meetings

Track inventory of office items such as forms, brochures, promotional items, office supplies, and electronic equipment; prepares orders as needed; coordinate distribution of items to volunteers

Serves as primary office contact in the absence of the DOM

Performs other duties as assigned

Travel is required

Attendance is an essential function of this job

Qualification

Investigative techniquesReport writingCommunication skillsMicrosoft Office SuiteOrganizational skillsBasic arithmeticAnalytical skillsConfidentialityInterpersonal skills

Required

All fields in the candidate profile must be completed

Work history, hours worked, and formal education fields must be filled out to determine qualifications for this position

Putting 'see resume' does not substitute for completing all sections of the candidate profile

Selection of candidate will be based on a review of their overall scores, KSAs, primary and supplemental applications, as well as completion of any required work samples, willingness questionnaires, and interview responses, as applicable

References and file reviews from previous employment may be verified to determine suitability

Resumes and other documentation can be attached to provide additional information

The successful candidate must be able to pass a Level II Background screening

All previous periods of employment must be listed with address of employer, supervisor name and contact phone number

If there is more than a one-month gap in the employment history that period must be included in its own paragraph block within the employment history section

This is an administrative and investigative position

The ombudsman assistant is a designated representative of the Office of State Long-Term Care Ombudsman as authorized by federal and state law

The ombudsman assistant serves under the direction of the District Ombudsman Manager

Answers the phone and maintain phone log for all incoming calls; checks and responds to voice mail

Enters complaint, case, and assessment information in web-based documentation system; enters updates as received

Tracks incoming reports and information such as Adult Protective Services reports, nursing home discharge and transfers, facility contact information, etc.; updated appropriate log or tracking tool

Following certification as ombudsman, travels to facilities and conducts assessments as needed

Following certification as ombudsman, travels to facilities and investigates and resolves long-term care facility residents' complaints as needed

Identifies significant individual and systemic problems affecting residents and brings them to the attention of the District Ombudsman Manager (DOM); obtains access to long-term care facilities and to residents' records; and protects the confidentiality of residents' records, complainants' identities, and ombudsman files

Conducts interviews, reviews documents, and writes report of findings

Assists in preparing, processing and maintaining volunteer paperwork including applications, travel, activity reports, and continuing education training hours

Processes miscellaneous incoming mail, emails, and faxes; respond as appropriate; general office filing

Assists the District Ombudsman Manager (DOM) with preparing and arranging monthly ombudsman district council meetings

Track inventory of office items such as forms, brochures, promotional items, office supplies, and electronic equipment; prepares orders as needed; coordinate distribution of items to volunteers

Serves as primary office contact in the absence of the DOM

Performs other duties as assigned

Travel is required

Attendance is an essential function of this job

Possess good organizational skills

Ability to handle telephone calls in a courteous and effective manner

Ability to communicate effectively both orally and in writing

Ability to operate general office equipment

Ability to conduct assessments and fact-finding interviews

Ability to investigate, analyze and resolve complaints

Ability to write reports

Ability to deal effectively with people

Ability to perform basic arithmetic calculations

Knowledge of basic investigative techniques

Knowledge of the rules governing Ombudsman investigations and assessments

Ability to collect and analyze evidence

Ability to use deductive reasoning

Ability to analyze information and determine its validity

Ability to write accurate investigative reports

Ability to make independent decisions

Ability to conduct thorough investigations

Ability to maintain strict confidentiality

Ability to establish and maintain effective working relationships with others

Apply the policies, procedures, and programs governing the agency

Ability to communicate with others to obtain and verify information

Ability to analyze and interpret written, numerical, and verbal data from various sources

Ability to type and prepare reports and memoranda accurately and timely

Ability to plan and organize to ensure work is completed in accordance with applicable laws, regulations, rules, and policies

Ability to read, understand, and apply regulations, and policy directives

Ability to fulfill all ombudsman program certification and continuing education training requirements

Proficiency in Microsoft Office Suite and Windows 2000

If selected for employment applicant will be required to become a certified Ombudsman upon time frame set by employer

Travel is required

Operates own private motor vehicle for routine travel within the assigned office's planning and service area

All applicable State and local driving laws and insurance regulations must be strictly adhered to in the operation of the private vehicle while performing State business

Must possess a valid Florida driver license

A Successful completion of a Level 2 Criminal History Background Check is required for all applicants selected for this position