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Fibre Federal Credit Union · 3 days ago

Financial Services Supervisor II

Seaside, OR

Full-time

Onsite

Mid Level

$28.81/hr - $45.01/hr

Fibre Federal Credit Union is seeking a Full-Time Financial Services Supervisor to join their team in Seaside, OR. This pivotal role involves leading day-to-day operations of a service center, providing guidance and supervision to staff, and ensuring exceptional member service.

BankingFinancial ServicesNon Profit

Growth Opportunities

Responsibilities

Follow all Credit Union policies, procedures, internal controls, and Federal and State laws as applicable in performance of all duties and responsibilities as the Financial Services Supervisor

Communicate effectively with both staff and Management regarding various areas

Provide good member service and be aware of the member service being provided by others

Provide input to the Financial Services Manager regarding employee evaluations

Provide proper coaching and mentoring of staff in relation to minor human resource related items in the absence of the Financial Services Manager as needed

Provide proper communication with the Financial Services Manager and VP/Retail Operations regarding developing trends or other human resource related items and policy infractions

Assist in teller authority matters when needed and appropriate

Maintain schedule and duties for staff

Perform audits for the service center and staff as necessary to maintain compliance with policies and procedures related to area of responsibility

Work with staff to meet goals set for service center location(s) including new accounts and referrals for products and services

Answer a variety of member inquiries and maintain a good working knowledge of Credit Union services

Submit loan application information for members to Consumer Lending

Complete member loan signings in accordance with Credit Union policies and procedures

Determine prospective members' qualifications for membership based upon current fields of membership. Open new share, checking, IRA, and certificate accounts, and maintain existing and closed accounts

Perform all Financial Services Representative functions at peak periods in the service center

Maintain facilities of the service center(s)

Maintain the Credit Union’s brand and image at the service center(s)

Train new staff as directed

Travel to different service center locations when needed

Actively participate in community involvement

Must be a self-starter, self-motivated, and use initiative while effectively adapting to change

Qualification

Problem SolvingPlanning/OrganizingQuality ControlObserves Policies/ProceduresFinancial Services ExperienceDependabilityImageInterpersonal SkillsOral CommunicationWritten Communication

Required

Possess high school diploma or equivalent

Must be bondable

Problem Solving - The individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully. Must have the necessary common sense and judgment to be able to make various decisions

Interpersonal Skills - The individual maintains confidentiality, remains open to others' ideas, and exhibits willingness to try new things

Oral Communication - The individual must be able to communicate effectively with staff, the public, and Management

Written Communication - The individual edits work for spelling and grammar, presents numerical data effectively, and is able to read and interpret written information. The individual must have office work skills

Planning/Organizing - The individual prioritizes and plans work activities, uses time efficiently, and develops realistic action plans

Quality Control - The individual demonstrates accuracy and thoroughness and monitors own work to ensure quality

Dependability - The individual is consistently at work and on time (except for those cases protected by law which are outlined in the Employee Guide), follows instruction, responds to Management direction, and solicits feedback to improve performance

Observes Policies/Procedures - The individual sets an example in observing and following Credit Union policy and applicable Standard Operating Procedures, as well as those in the Employee Guide

Image - The individual must display a positive and professional image