Pyramid Global Hospitality · 11 hours ago
Front Desk Agent PM
Clearwater, FL
Full-time
Onsite
New Grad, Entry Level
$16/hr - $17/hrPyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment. The Front Desk Agent serves as the first point of contact for guests, managing reservations and ensuring a pleasant stay by assisting with check-in and check-out processes, providing information about the hotel, and addressing guest needs and complaints.
Hospitality
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Work with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like group and wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Qualification
Required
Work experience as a Hotel Front Desk Agent, receptionist or similar role
Experience with FSPMS or MARSHA
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Benefits
Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
401k with a company match
Lucrative bonus programs
Company
Pyramid Global Hospitality
Pyramid has extensive experience in providing core operational infrastructure and strategies for a wide range of full-service properties.
Founded in 1999
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-02-28Debt Financing
Leadership Team
Anthony Torres
Vice President of Food and Beverage
Recent News
2025-10-16
Company data provided by crunchbase