DEAN Adventure Camps · 4 hours ago
Administrative Assistant / Customer Service Manager
Haverford, PA
Full-time
Hybrid
Entry, Mid Level
$50K/yr - $54K/yr
2+ years expDEAN Adventure Camps creates life-changing opportunities for young people and is seeking a Customer & Administrative Manager. This role serves as the primary point of connection between the camp and families, ensuring effective communication and smooth operational management year-round and on-site during the summer.
ArtEducationPersonal DevelopmentService Industry
Responsibilities
Serve as the primary contact for families across phone, email, text, Slack, and in-person interactions
Respond to inquiries with warmth, clarity, and professionalism—guiding families from first interest through the full camp lifecycle
Proactively follow up with prospective families, incomplete registrations, and pending paperwork
Document all family interactions clearly and consistently in CampBrain and CRM tools
Ensure families feel heard, supported, and taken care of—even during high-volume or high-stress moments
Manage and monitor registration launches, troubleshoot issues in real time, and support families through enrollment
Pull and share enrollment reports, track session capacity, and flag trends or concerns for leadership
Maintain clean, accurate data across CampBrain, HubSpot, Airtable, Google Sheets, and related platforms
Coordinate payment plans, paperwork completion, and special enrollment requests with care and discretion
Serve as the on-site Office Manager at Haverford College—often the first face families see
Greet and support parents who come to the office with real-time questions or needs
Distribute daily rosters, manage attendance tracking, and coordinate health forms with the camp nurse
Dispatch timely, accurate information to counselors, leadership, and families throughout the day
Handle last-minute changes, sick days, and urgent issues with calm, organized problem-solving
Maintain orderly office systems for forms, documentation, and daily operations
Identify inefficiencies in workflows and help document processes for future automation
Support leadership by maintaining clear records, proofreading communications, and improving systems over time
Assist with post-summer follow-up, data cleanup, and preparation for future seasons
Qualification
Required
2–3+ years of experience in customer service, enrollment, admissions, office management, or client services with experience managing multiple communication channels and maintaining accurate records
Customer-First Mindset – You create warm, reassuring experiences and can navigate difficult conversations with grace and professionalism
Highly Organized & Detail-Oriented – You manage multiple priorities, platforms, and follow-ups without losing track of important details
Strong Communicator – You write clear, friendly emails, adapt your tone across audiences, and communicate proactively
Tech-Comfortable & Curious – You're confident working across multiple systems (CampBrain, CRM tools, Google Workspace, Airtable, Asana, Slack) and open to learning new tools
Calm Under Pressure – High-volume days, last-minute changes, and real-time problem-solving don't rattle you
Sales-Comfortable (in a Human Way) – You're comfortable following up with families and see enrollment conversations as helping people find the right fit
Self-Directed & Reliable – You manage your time well in both structured (on-site summer) and flexible (remote registration) environments working independently while collaborating closely with leadership
Benefits
Referral Bonus: Earn $50 per hired referral, with no referral limits
Employee Discounts on: camp rates for family members, outdoor gear, art supplies, electronics, and more
Career Growth: Gain resume-building experience, letters of recommendation, and networking opportunities
Company
DEAN Adventure Camps
OUR MISSION: At DEAN Adventure Camps, we create life-changing opportunities for young people to discover their passions, explore endless possibilities, achieve meaningful goals, and navigate thrilling adventures—all while developing character and skills that last a lifetime.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase