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Enara Health · 2 hours ago

Member Care & Growth Manager (Chicago, IL)

Chicago, IL

Full-time

Hybrid

Mid Level

3+ years exp

Enara Health is a pioneering obesity and medical weight loss start-up focused on delivering personalized treatment plans. The Membership Care and Growth Manager will oversee member onboarding experiences and advocate for patients while collaborating with partner clinics to enhance the patient journey and streamline workflows.

AppsFitnessHealth CareMedical

Responsibilities

Onboarding and educating prospective patients in our local partner clinics

Performing simple non-invasive diagnostic procedures and adhering to billing/data entry procedures

Contacting patients for follow-up visits and booking appointments

Educating and engaging with our clinic partners to streamline workflows and optimize member experience

Organizing and setting up community events with help from Enara and Partner Marketing teams

Maintains and engages with our member base to drive clinical outcomes, testimonials, reviews, and good will

Educating community clinics around our partners on Enara’s offerings

Serve as the primary point of contact for member issue resolution and provider office escalations

Resolves customer complaints and implements improvements to avoid recurrence

Collaborates with internal teams to provide regular status on member experience and partner experience within the clinic setting

Serves as the face of Enara to our partner clinics by modeling a compassionate, honest, positive and open attitude/communication style to motivate, empower and inspire others

Qualification

Healthcare experienceSales experienceCustomer experienceGoogle Suite proficiencyMedical technology proficiencyCommunity engagementEvent organizationCommunication skillsProject management

Required

Must be able to travel into Chicago a few times a week. This is a hybrid (both remote and in-clinic) position

Minimum of 1 year related work experience in healthcare

Minimum of 2-4 years of experience in sales, healthcare/health plan sales, outside sales, marketing, grassroots community engagement, or member/patient outreach

Demonstrated ability to manage multiple projects within specified timelines and quality standards

Working proficiency in Google suite (specifically Documents/Sheets/Forms in the Drive)

Exceptional written, verbal and communication skills are required to provide clear and concise directions to internal team and patients/clients

Strong sense of, and commitment to, customer experience

Strong proficiency and experience with medical technology including EMR and mobile apps

Comfortable working independently, seeking answers with initiative and curiosity, and speaking up when something doesn't make sense