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Golden Entertainment, Inc. · 15 hours ago

STRAT COMMAND CENTER COORDINATOR

Las Vegas, NV

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Golden Entertainment, Inc. is seeking a Command Center Coordinator to play a crucial role in booking and providing information to guests and team members. The role involves managing room inventory, resolving guest complaints, and ensuring compliance with gaming laws while providing outstanding guest service.

GamingInternetSocial Media

Responsibilities

Responsible for answering all incoming command center calls

Responsible for resolving guest complaints and disputes to guest satisfaction

Accurately manage room inventory and current/future room rates

Responsible for guest gift cards

Reports guest requests and accommodations to housekeeping, including special requests, special needs, and early check ins and check outs

Responsible for running hotel reports and due outs

Communicate guest needs with the Front Desk, Housekeeping, Facilities, and Casino departments

Maintain a positive relationship with guests, as well as other departments throughout the hotel/casino

Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position

Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards

Perform other duties as assigned

Qualification

Guest serviceRoom inventory managementProficient in WordProficient in ExcelProficient in OutlookTen key adding machineEffective communication

Required

6 months experience in role with similar responsibilities or with relevant transferrable skills in a similar environment preferred

Proven experience providing high level of guest service

Ability to use ten key adding machine by touch preferred

Proficient in Word, Excel, and Outlook

At least 18 Years of Age

High school diploma or equivalent required

Ability to effectively communicate in English, both written and verbal

Obtain and maintain all work cards as required by the company

Verify right to work in the United States

Preferred

6 months experience in role with similar responsibilities or with relevant transferrable skills in a similar environment preferred

Ability to use ten key adding machine by touch preferred

Company

Golden Entertainment, Inc.

Golden Entertainment owns and operates a diversified entertainment platform, consisting of a portfolio of gaming and hospitality assets that focus on casino and branded tavern operations.

Founded in 1998

Las Vegas, Nevada, USA

1001-5000 employees