Jobs via Dice ยท 4 hours ago
Senior Tools Architect Enterprise Observability & AIOps
San Jose, CA
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expDice is the leading career destination for tech experts at every stage of their careers. Our client, K-Tek Resourcing LLC, is seeking a Senior Tools Architect who will design, deploy, and tune full-stack observability solutions and drive AIOps-led incident management. This role involves deep integration with ServiceNow and serving as the primary technical interface to senior leadership for all observability and tooling strategy.
Computer Software
No H1B
Responsibilities
Architect and hands-on implement a unified observability platform covering on-prem, multi-cloud (Azure + AWS), containers, and SaaS applications
Own the full Moogsoft AIOps deployment: ingestion pipelines, situation clustering, noise reduction, automated remediation workflows, and integration with incident/response tools
Design, build, and maintain enterprise single-pane-of-glass dashboards (executive, NOC/SOC, service-owner, and engineering views) in tools such as Grafana, Datadog, Dynatrace, New Relic, or Lightstep
Lead deep bi-directional integration between observability tools and ServiceNow (Event Management, CMDB, Incident, Change, ITSM workflows, Service Mapping, Discovery)
Drive event correlation, alerting rationalization, and elimination of alert fatigue using Moogsoft and supporting tools
Hands-on build and maintain data ingestion pipelines (metrics, events, logs, traces) using Prometheus, OpenTelemetry, Fluent Bit/Fluentd, Elastic, Splunk, Datadog agents, etc
Create and present observability maturity roadmaps, AIOps business cases, SLA/SLO reporting, and tool rationalization plans to C-level executives and the board in-person in San Jose
Own licensing strategy, cost governance (FinOps for observability), and vendor relationships across the entire stack
Mentor observability engineers and act as the final escalation owner for major incidents and platform issues
Qualification
Required
10+ years in enterprise IT operations with 6+ years owning large-scale observability and AIOps platforms (5,000+ servers, 50,000+ containers, multi-region)
Deep, hands-on expertise with Moogsoft AIOps (recent versions) you have built or rebuilt Moogsoft environments from scratch, tuned clustering algorithms, and delivered >80% noise reduction
Proven track record building and operating enterprise dashboards that are used daily by executives, NOC/SOC, and engineering teams
Expert-level ServiceNow integration experience: Event Management (event rules, alert grouping, MID servers), Bi-directional incident sync with Moogsoft or other tools, CMDB population via Discovery and Service Mapping, Custom ServiceNow dashboards and Performance Analytics
Broad modern observability stack experience (at least four of the following required): Metrics & Dashboards: Grafana (advanced), Datadog, Dynatrace, New Relic, Lightstep; Logs & Tracing: Elastic Stack, Splunk, Loki, OpenTelemetry; Cloud-native: Azure Monitor, CloudWatch, Google Operations; AIOps: Moogsoft (mandatory), BigPanda, PagerDuty SignalFlow
Strong scripting/automation: Python (mandatory), Go, PowerShell, and Ansible
Comfortable and effective at presenting in person to senior leadership and war-room teams in San Jose HQ on a daily basis
Moogsoft Certified Engineer or Architect
ServiceNow Certified Implementation Specialist Event Management
Datadog Certified Architect, Dynatrace Associate/Pro, Grafana TCO, etc
ITIL v4 Foundation or higher
Company
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