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City of New Haven · 5 hours ago

Library Technology Supervisor

New Haven, CT

Part-time

Onsite

Mid, Senior Level

3+ years exp

The City of New Haven is seeking a dedicated and innovative Library Technology Supervisor to oversee and enhance the library’s IT operations across its five branches. This role is responsible for managing network infrastructure, cloud services, and public-facing technologies, ensuring seamless digital access for both staff and patrons.

GovernmentHealth CarePublic SafetySocial Assistance

No H1B

Responsibilities

Monitors, maintains, and provides oversight of public technology services, library physical and cloud servers with library staff or external vendors, including but not limited to hybrid Microsoft Azure / Active Directory services, network access and firewall cybersecurity services, telephonic services, and print management

Plans coordinates, administers, and executes all IT activities required to produce reliable and robust network access in partnership with key vendors

Oversees technology inventory management by tracking hardware and software assets, coordinating purchasing needs, and managing device replacements and upgrades as part of lifecycle management

Coordinates and manages data backups and disaster recovery planning for all critical library systems to ensure data integrity and continuity of service in the event of system failures or emergencies

Ensures that installation and application standards and policies are performed properly and kept up to date

Supervises and trains Library personnel assigned to IT functions and coordinates daily work for staff such as public computer workstation support, hotspot printing, VoIP services, etc

Troubleshoots complex hardware and software issues encountered by staff and patrons

Other Technology duties as assigned

Qualification

Network infrastructure managementCloud services managementIntegrated Library Service (ILS)Microsoft Endpoint (Intune)Microsoft Office 365Cybersecurity principlesTechnical troubleshootingTraining program developmentData analysisLeadership skillsProblem-solving skillsCommunication skills

Required

Graduation from an accredited college or university with major course work in computer science, management information systems or related area

Requires 3 to 5 years progressively responsible experience in relevant areas noted above with at least six months of supervisory experience; or any equivalent combination of training and experience which provides the knowledge, abilities, and skills listed below, preferably in a library setting

Must possess and maintain a valid Connecticut driver's license