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Trane Technologies · 4 days ago

Collections Analyst II

La Crosse, WI

Full-time

Hybrid

Entry Level

$46K/yr - $61K/yr

1+ years exp

Trane Technologies is a leader in creating innovative climate solutions for a sustainable world. They are hiring a Collections Analyst to manage an accounts receivable portfolio, drive collection results, and build effective customer relationships while collaborating with business partners.

IndustrialMachinery ManufacturingManufacturing

Responsibilities

Responsible for using available collection software tools to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower Days Sales Outstanding (DSO)

Ensures timely and accurate responses to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, program changes, new sale requests and opportunities

Proactively contact customers concerning collections of past due receivables and determine reasons for non-payment. Make decision to place account on credit hold when the situation arises. Additionally provide phone support by handling incoming calls from sales offices and customers on a variety of items

Monitors assigned portfolio of customers to mitigate loss exposure by ensuring each assigned customer is in full compliance with their approved credit lines. Recommends changes to the existing credit line where warranted. Prepares and recommends over line approval requests and approves within their Level of Authority. Run DNB reports and call for credit references as needed to support credit decision

Promote, negotiate and sell automated/pre-payment options to customers

Qualification

Collections experienceAccounts receivable managementRisk analysisCustomer serviceMicrosoft OfficeInterpersonal skillsCommunication skills

Required

High School Diploma required

1-3 years' experience in collections or customer service role, manufacturing industry preferred

Must possess excellent interpersonal skills with the ability to interact and build relationships with team personnel, sales representatives, commercial offices, plants, and customers

Must be able to prioritize work daily, weekly and monthly to achieve or exceed stated collection metrics

PC literacy and basic Microsoft Office literacy required