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Cognizant · 4 hours ago

Technical Delivery Manager – Infrastructure

Billerica, MA

Full-time

Onsite

Senior Level, Lead/Staff

$100K/yr - $137K/yr

14+ years exp

Cognizant is a leading provider of IT services and solutions, and they are seeking a Technical Delivery Manager – Infrastructure. This role is responsible for the end-to-end delivery of infrastructure services and projects for onshore clients, requiring strong technical expertise and exceptional project management capabilities.

ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering

No H1B

Responsibilities

Oversee the delivery of core infrastructure services including servers, storage, networking, cloud, virtualization, and security solutions

Provide hands on technical guidance and ensure adherence to industry best practices, compliance frameworks, and security standards

Drive initiatives focused on automation, standardization, and operational optimization to improve efficiency and quality

Evaluate emerging technologies and recommend solutions aligned with client needs and organizational goals

Lead the planning, execution, and delivery of infrastructure projects within defined scope, timelines, and budgets

Identify and manage project risks, dependencies, constraints, and change requests effectively

Ensure comprehensive documentation, governance adherence, and timely reporting across all phases of the project lifecycle

Coordinate with cross functional teams to ensure seamless project execution and transition to operations

Serve as the primary point of contact for client stakeholders, ensuring transparency and trust

Build and maintain long term client relationships by consistently delivering high quality services and understanding evolving business needs

Translate client requirements into scalable infrastructure solutions that align with strategic objectives

Manage client expectations, facilitate regular communication, and ensure high levels of satisfaction

Prepare and deliver regular status updates, dashboards, and performance metrics to clients and internal leadership

Ensure adherence to SLAs, KPIs, and contractual deliverables across infrastructure services and projects

Conduct governance reviews, audits, and continuous improvement assessments to maintain service excellence

Lead and mentor both onshore and offshore delivery teams, fostering a culture of collaboration, accountability, and continuous improvement

Oversee resource planning, workload distribution, performance management, and skills development

Encourage innovation, process improvements, and best practice adoption across delivery teams

Act as an escalation point for technical and operational issues, driving timely resolution

Demonstrate hands on involvement in high priority technical and delivery activities when required

Serve as a subject matter expert (SME) in infrastructure technologies, delivery methodologies, and operational processes

Provide technical oversight, troubleshoot complex issues, and guide teams through critical incidents or transitions

Qualification

Infrastructure expertiseClient relationship managementProject managementITIL processesAutomation/scriptingCertifications ITILCertifications PMPInfrastructure automation toolsLeadership experienceAnalytical skillsCommunication skillsProblem-solving skills