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Nectar · 3 days ago

Customer Success Manager - Pooled Accounts

Lehi, Utah, United States

Full-time

Hybrid

Mid Level

$55K/yr - $60K/yr

Nectar is a company focused on enhancing employee recognition and rewards in today's remote work environment. As a Customer Success Manager, you will ensure customer satisfaction and retention by overseeing onboarding, providing support, and driving product adoption while collaborating with sales and product development teams.

Human ResourcesInformation TechnologySaaS

Senior Management

Responsibilities

Must be able to be able to work from our offices in Lehi, UT

Overseeing the customer onboarding process and ensuring successful adoption of the software

Providing ongoing support to customers, including answering questions and resolving technical issues

Developing and implementing a customer success plan for each customer to drive product adoption and increase customer satisfaction

Monitoring customer usage and proactively identifying opportunities for upsell and expansion

Working closely with the sales team to identify and mitigate potential churn risks

Collaborating with the product development team to provide customer feedback and suggest product improvements

Analyzing customer data to identify trends and opportunities for improvement

Maintaining a deep understanding of the software and its features to effectively communicate its value to customers

Qualification

Customer success managementSoftware development lifecycleAnalytical skillsCRM softwareCustomer service skillsMetricsWork with ambiguityCommunication skillsProblem-solving skills

Required

Experience in customer success management, technical account management, or a related field

Experience working with software products and a deep understanding of the software development lifecycle

Excellent communication and customer service skills

Strong analytical and problem-solving skills

Ability to work with ambiguity, both independently and as part of a team

Preferred

Familiarity with customer success metrics and how to measure them

Familiarity with technical systems and processes is a plus

Experience with Planhat, Hubspot, or other CRM software is a plus

Company

Nectar

Nectar is an employee recognition and rewards platform for the modern workforce.

Founded in 2016

Orem, Utah, USA

51-200 employees

https://www.nectarhr.com

Funding

Current Stage

Growth Stage

Total Funding

$58.66M

Key Investors

PeakSpan Capital

2025-04-29Series Unknown· $13.5M

2024-04-18Series B· $40M

2023-01-19Undisclosed· $1.75M

Leadership Team

Trevor Larson

Co-Founder & CEO

Andrew Hollis

Co-Founder

Recent News

TechBuzz News

Utah 100 Highlights Healthcare, AI, and Construction Sector Growth as State’s Business Landscape Continues to Thrive

2025-10-18

SEC Filings

FORM D

2025-05-20

PR Newswire

Nectar's +1,000 unit Deal Surge Fuels Growth for Real Estate Entrepreneurs

2025-03-11

Company data provided by crunchbase