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Lockton · 11 hours ago

Benefit Service Representative

United States

Full-time

Remote

New Grad, Entry Level

$20/hr - $22/hr

Lockton is one of the nation’s leading benefit communication firms, and they are seeking a Benefit Service Representative to support employees with their benefit options. The role involves reviewing and counseling employees, managing service calls, and ensuring compliance with company policies.

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Responsibilities

Reviews, evaluates, and counsels employees on their individual benefit options using a high level of professionalism and knowledge

Accept inbound service calls from employees regarding benefit plans and enrollments

Conduct outbound service calls and benefit support telephonically to educate and address employee questions in order to effectively counsel

Enters employee and enrollment information into appropriate systems at time of enrollment

Accurately completes paper applications as necessary

Uses effective time management skills to meet employee availability and manage business needs to achieve company goals while meeting schedule adherence

Maintain customer service by working with supervisor and appropriate parties to ensure all outstanding issues are resolved thoroughly and accurately

Promptly informs supervisor when escalated issues arise to determine correct course of action

Adheres to quality assurance and compliance standards and practices as well as all company policies and processes as directed

Performs other duties as assigned by supervisor