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Navy Federal Credit Union · 1 day ago

Mortgage Loan Officer I

Dallas, TX

Full-time

Onsite

New Grad, Entry Level

$24/hr - $32/hr

Navy Federal Credit Union is seeking a Mortgage Loan Officer I to interview and counsel members about first mortgage loans, guiding them through the application and closing process. The role involves establishing personal relationships with members, analyzing loan applications, and ensuring compliance with relevant regulations.

AssociationFinancial ServicesNon Profit

Comp. & Benefits

Responsibilities

Analyze referred loans for areas of concern and determine proper course of action (e.g., obtain explanations for derogatory credit)

Determine and advise members on approved loan conditions and documentation requirements

Ensure progress and inclusion of required mortgage processing information (e.g., verifications of employment, assets, income and liabilities, appraisal reports, Navy Federal and investor requirements, etc.)

Maintain contact with the member, Realtor and/or seller during the entire loan process

Monitor mortgage loan process and ensure compliance with Federal laws, as well as Navy Federal, NCUA and secondary market practices, guidelines, and regulations

Remain available to members and/or their real estate agents during scheduled evening hours after assigned workdays and during scheduled hours on assigned days off (e.g., weekends)

Request and obtain documentation needed and forward to Mortgage Processor

Respond to inquiries about mortgage applications, processing status, problems, and concerns

Seek and leverage opportunities to conduct outside marketing and promotional activities to members and potential members through financial presentations, local events and realtor/trade shows and events

Take first mortgage loan applications via face-to-face interview, mail, and telephone

Resolve or arrange for resolution of operational/processing issues, inquiries, and complaints

Respond to inquiries and resolve any issues concerning the processing of applications

Review application for completeness, data integrity and accuracy; determine if additional information and/or supporting documentation is required

Perform other duties as assigned

Qualification

Mortgage lending principlesCustomer service experienceLending application processDatabase software skillsPresentation software skillsMathematical calculationsLegal document comprehensionGuiding membersWord processing skillsSpreadsheet skillsRegulationsPublic speakingEffective communication

Required

Ability to work effectively and efficiently with automated systems

Familiarity with accounting, credit, and/or lending principles and techniques

Experience in member/customer service preferably in a related field/industry, such as realty, insurance, retail banking or financial institution

Exposure to lending application and approval process

Familiarity with mortgage lending concepts and principles

Familiarity with banking/financial industry standards and practices

Effective database and presentation software skills

Effective skill performing mathematical calculations and working accurately with numbers

Effective skill in actively guiding members through interactions to reduce member effort and enhance member loyalty

Effective skill in comprehending, analyzing, applying, and communicating complex written legal documents

Effective skill speaking and/or presenting in front of groups in a professional setting

Effective word processing and spreadsheet software skills

Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks