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American Express · 15 hours ago

Senior Manager - Global Dining Business Enablement and Operations

Chicago, Illinois, United States

Full-time

Hybrid

Senior Level

$123K/yr - $215K/yr

American Express is a leading financial services company that values innovation and customer service. They are seeking a Senior Manager for Global Dining Business Enablement and Operations to drive key initiatives, improve operational processes, and enhance customer experiences across their Global Dining organization. The role involves collaboration across various teams and oversight of critical business processes to ensure compliance and operational excellence.

Credit CardsFinanceFinancial ServicesPaymentsTravel

Comp. & Benefits

No H1B

Responsibilities

Lead as project manager across key cross-functional initiatives that will enable our global dining business to scale and improve operational processes

Guide ongoing governance, including development and implementation of Risk & Control Self Assessments (RCSA) and other critical compliance or audit related efforts

Provide support for issue management (enterprise risk events) as necessary by identifying root cause, developing solutions for how to stop impact, and designing long-term controls

Collaborate across the Global Dining business to drive our business enablement and customer experience agendas and actively guide operational excellence processes across our Restaurant, Consumer, and Amex Dining businesses

Serve as central contact across relevant Product, Engineering, Control Management, Compliance, Privacy, Marketing and Servicing teams to guide programs through appropriate reviews and approvals

Anticipate risks/issues and ensure appropriate mitigation planning is in place to avoid compromising delivery and reengineer activities to help improve speed to market

Create process flows and develop toolkits, resource guides, and standard operating procedures documentation

Lead a high-performing team of B30 colleagues

Qualification

Program managementRisk managementOperational excellenceStrategic thinkingInterpersonal skillsPassion for restaurantsCommunication skillsCreative thinkingSelf-starter

Required

Outstanding interpersonal, communication, and influencing skills with the ability to work with business partners across different functions and with colleagues at all levels

Demonstrated strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions, particularly in areas of understanding compliance, risk management, and operational excellence principles

Ability to deliver results against timelines, prioritize, and implement processes

Excellent program management skills to lead end-to-end partnership delivery across several key verticals simultaneously – product development, engineering & technology, marketing, operational excellence, servicing, legal, compliance, information security, etc

Self-starter that can excel in a dynamic environment by driving decision-making and adapting to change

Passion for restaurants and desire to work on dining landscape

Bachelor's Degree required