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Intermountain Health · 1 day ago

Premium Billing Specialist

Central Office - Las Vegas

Full-time

Onsite

New Grad, Entry Level

$19.85/hr - $30.21/hr

Intermountain Health is a healthcare organization that provides support to its members and employer groups. The Premium Billing Specialist role focuses on assisting with billing and enrollment inquiries while ensuring compliance and delivering exceptional customer service.

Health Care

Responsibilities

Provide exceptional customer support to Select Health Individual members through inbound calls and live chat

Coordinates with employer group representatives to reconcile basic account adjustments and facilitate accurate payment processing

Respond to inquiries and provide clear guidance on billing, enrollment, and account-related processes

Partner with internal departments to troubleshoot and resolve billing and enrollment concerns

Process member payments in accordance with established financial controls and compliance protocols

Assist members and agents in navigating enrollment platforms and accessing documentation while ensuring data privacy and regulatory compliance

Maintain accurate and detailed records of customer interactions and account updates

Evaluates member accounts to determine reinstatement eligibility and calculates outstanding payment requirements in alignment with billing policies and plan guidelines

Reviews and validates peer-submitted reinstatement requests to ensure accuracy, completeness, and alignment with established billing and enrollment standards

Adhere to internal policies and state/federal regulatory requirements

Consistently meet or exceed performance metrics including productivity, accuracy, and customer satisfaction

Qualification

Customer Experience ExcellenceHealth Plan Eligibility KnowledgeSecure Payment ProcessingCRM Systems ProficiencyData PrivacyConfidentialityProfessional Phone CommunicationWrittenRecordkeepingDigital LiteracySystem NavigationVerbal CommunicationDocumentationActive Listening Techniques

Required

Proven experience in a customer-facing role, preferably in healthcare or insurance

Strong proficiency in CRM systems and data entry, with attention to detail

Excellent communication and interpersonal skills across multiple channels

Demonstrated ability to multi-task, prioritize, and manage time in a fast-paced environment

Effective problem-solving skills and ability to remain calm under pressure

Preferred

Background in healthcare finance or enrollment operations, including AP/AR, eligibility verification, or payroll

Experience with process optimization and negotiation

Strong organizational and analytical skills, including data collection and reporting

Benefits

We provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.