Granicus India · 1 day ago
Customer Success Consultant
United States
Full-time
Remote
Mid, Senior Level
3+ years expGranicus is a technology company transforming the Govtech industry by connecting governments with their constituents. They are seeking a Senior Customer Success Consultant to guide clients through their customer journey, ensuring successful adoption of their Government Experience Cloud solutions and driving value aligned with clients' business outcomes.
Computer Software
Responsibilities
Proactively guide a dedicated portfolio of clients through the customer journey from post-implementation, consistently creating deeper adoption of solutions and ensuring a seamless and successful Granicus signature experience
Conduct high-value upgrade and swap discovery conversations tied to executive priorities and revenue goals
Collaborate regularly with the Sales organization to develop territory expansion plans and coordinate customer outreach and touchpoints
Identify and document expansion opportunities
Forecast and manage pipeline in alignment with strategic swap objectives
Research, and keep current on, relevant client topics such as program background, agency and administration developments, media reports, and developments across industry verticals
Enthusiastically represent Granicus at internal and external speaking events or webinars as a subject-matter expert of our GXC platform especially the role of the Experience Partner and Data Driven Insights
Qualification
Required
3+ years of increasing responsibility in a relevant field, such as an agency, public sector organization, or software company
Extraordinary appetite for analytics and advancement driven by data with a preferred knowledge of civic-management and citizen-engagement tools
Excellent organizational skills and a passion for process and business systems, as well as process improvement ideation
Change management experience
Exceptional interpersonal skills for internal and external relationship-building
Ability to thrive in a lean, self-propelling, proactive environment
Commitment to diversity of thought and consideration of different ideas
Experience with sales pipeline management, forecasting, and supporting revenue-based compensation KPIs
Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies
Benefits
Employee Resource Groups to encourage diverse voices
Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs.
Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
Company
Granicus India
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase