Boar's Head Resort · 13 hours ago
SC Operations Coordinator
CHARLOTTESVILLE,VA,US
Full-time
Onsite
New Grad, Entry LevelBoar's Head Resort is a premier destination known for its exceptional service and amenities. They are seeking a SC Operations Coordinator to ensure the Front Desk and Sports Club operations meet high service standards while providing exemplary customer experiences to members and guests.
GolfHospitalityResortsSportsTravel
Responsibilities
Meet and greet all members/guests appropriately and according to Forbes Travel Guide Standards and the AAA 4 Diamond Service Expectations. Answer questions and resolve questions independently as they are posed
Answer all incoming calls within three rings. Provide appropriate information or direct calls to the appropriate department
Oversee the lost and found, locker rentals, departmental registrations and other member services
Maintain and supply any materials required in and around the Front Desk area with the guidance of the Operations Manager (i.e. sign-in sheets, brochures, etc.)
Ensure all Club opening and closing procedures are executed properly
Monitor member/guest activity in the Pro Shop and offer assistance when requested; restock and recover Pro Shops daily; assist with quarterly retail inventory
Manage all activity reservations and complete resort guest billing for services and fees
Conduct daily inspection of Front Desk areas, lobby spaces, courts, surrounding grounds, etc. to ensure their cleanliness and orderly conditions
Report deficiencies from walk-through or when reported by members, guests, or team members to Engineering and IT via operating platform
Communicate with Housekeeping and Court Maintenance Supervisors and assist with operations as needed
Communicate with Fitness & Aquatics Managers and assist with seasonal cleaning and operations as needed
Demonstrate a hands-on approach, strong leadership skills and the ability to successfully train, guide and mentor fellow team members
Cross-train in Front Desk, Housekeeping, Court Maintenance, and Aquatics operations
Maintain CPR Certification and implement emergency procedures when needed
Maintain knowledge of all Sports Club Programs, member events, and resort special events
Hold team members accountable for all associated Guest/Member-facing standards and operational procedures
Adhere to and ensure adherence by all team members to Forbes Four Star standards and Boar’s Head policies (as defined in the team member handbook)
Contribute to overall resort team effort by completing additional duties as assigned
Qualification
Required
Undergraduate degree or demonstrated career experience
Exceptional customer service skills with previous customer service experience
Upbeat, energetic attitude and proactive work ethic
Effective interpersonal and communication skills, both written and verbal
Ability to multi-task with attention to detail
Demonstrated ability to remain calm and attentive during stressful situations
Ability to use computer software program to schedule and bill services and events
Flexible work schedule, including opening/closing, weekends, and holidays
Company
Boar's Head Resort
Boar's Head is Charlottesville's Only Four Diamond Resort.
Founded in 1965
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase