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Tiger BioSciences · 1 day ago

Customer Service Order Management Specialist

Conshohocken, PA

Full-time

Onsite

Entry Level

1+ years exp

Tiger BioSciences is seeking a Customer Service Order Management Specialist responsible for facilitating the entire order processing cycle. The role involves ensuring efficient and timely shipment of orders while delivering exceptional customer service and collaborating with the shipping team for accurate order fulfillment.

BiotechnologyLife SciencePharmaceutical

No H1B

Security Clearance Required

Responsibilities

Provide exceptional customer service by promptly handling all inquiries related to customer orders via phone and email

Manage daily shipping reports and conduct end-of-day audits to verify accurate submission of customer orders

Respond to customer inquiries, including rush orders and order revisions, ensuring same-day resolution via preferred communication channels

Collaborate with the sales team to resolve order and shipping issues, providing timely solutions to customers

Maintain professional relationships with customers, partners, and vendors

Provide order status and tracking updates to leadership and customers as requested

Maintain a working knowledge of FDA 21 CFR 1271, FDA 21 CFR 820, AATB standards, ISO Standards, cGMP/CGTP, other relevant regulations/standards, and internal organizational policies and standard operating procedures

Maintain acceptable attendance and punctuality for scheduled work hours and meetings

Ensure completion of assigned tasks and responsibilities within defined timeframes Maintain flexibility to work outside of normal business hours during weekdays or weekends, as necessary, to meet operational needs and ensure business continuity

Perform other duties as assigned