Memorial Hermann Health System · 15 hours ago
Call Center Customer Service Rep
Houston, TX
Full-time
Onsite
Mid Level
3+ years expMemorial Hermann Health System is committed to delivering high quality, efficient care while creating exceptional experiences for every community member. The Customer Service Representative will support the Ambulatory Contact Center by assisting with care navigation, marketing outreach, and event registration.
Health CareNon Profit
Responsibilities
Handles phone inquiries efficiently and timely while adhering to stat/metric expectations
Obtains demographics, financial information, and payments when needed from caller. Enters information into computer system with a high degree of accuracy including precise documentation
Schedules online appointments for our Memorial Hermann Physician networks
Interprets details and registration needs for numerous events and campaigns including patient/customer outreach
Monitors, reviews, and resolves patient registration or physician information concerns
Offers similar or complementary services to customers to maximize revenue and patient experience
Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing resolutions and/or escalating unresolved problems
Complies with all HIPAA Regulations
Communicates in an effective and processional manner with team members, Physicians and their office staff, ancillary departments, as well as patients and their families (all of Memorial Hermann’s customers)
Adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including: time management, supply management, productivity, and accuracy of practice
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues
Other duties as assigned
Qualification
Required
Three (3) years of experience in hospital/medical business office or customer service setting
Effective oral and written communication skills
Ability to multi-task
Critical thinking skills
Telephone etiquette
Way-finding and problem solving abilities
Computer efficiency including but not limited to Microsoft software
Proficient typing/keyboarding and data entry skills (30+ wpm minimum)
Preferred
Some college preferred
Company
Memorial Hermann Health System
Advancing Health. Personalizing Care.
10001+ employees
H1B Sponsorship
Memorial Hermann Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (6)
2023 (11)
2022 (6)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$5MKey Investors
The John M. O'Quinn FoundationBlue Cross and Blue Shield of Texas
2022-08-02Grant· $5M
2022-07-07Grant
Leadership Team
Michael Roussos
SVP, President of Academic Hospitals and CEO, Memorial Hermann-Texas Medical Center Campus
David Wong, MD
Director, Virtual Health Product Management
Recent News
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