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Workato · 7 hours ago

Director, Education and Training

Palo Alto, California

Full-time

Hybrid

Lead/Staff, Director/Executive

$218K/yr - $250K/yr

2+ years exp

Workato is a leader in enterprise orchestration, helping businesses globally streamline operations. The Director of Education and Training will develop and execute a comprehensive education and training strategy, oversee the creation of educational materials, and lead a team to enhance customer and partner engagement with the Workato platform.

Cloud ComputingData IntegrationMarketing AutomationSaaSSales Automation

No H1B

Responsibilities

Develop and execute a comprehensive education and training strategy to enable our customers and partners to maximize the value of our platform

Oversee the creation of high-quality educational materials, including tutorials, documentation, videos, and webinars, to support learning and adoption

Design and implement training programs tailored to the needs of different user segments, including end-users, administrators, developers, and partners

Lead and manage a team of Partner Solution Consultants and Architects, Instructional Designers, Program Managers and Trainers

Establish certification programs to validate the expertise of users and partners, driving proficiency and credibility within the Workato community

Collaborate with the partner team to enable our partner ecosystem, providing them with the resources, tools, and support needed to effectively sell, implement, and support Workato solutions

Define and track KPIs to measure the effectiveness and impact of education, training, and partner enablement initiatives

Be a Workato evangelist demonstrating how Workato can effectively help companies with their business automation needs across a broad set of industries

Manage, recruit, coach, mentor and enable the team

Work with local leaders from across the Partner Sales & Customer Success organizations to develop a strategy and plan to deliver growth and ongoing partner success with our partner ecosystem

Lead the team in setting and achieving quarterly objectives to improve internal processes, develop subject matter expertise and promote knowledge sharing and reusable asset contribution in the team

Educate concerning business, technical, and architectural concepts to a variety of audiences, including partner executives, developers, architects, IT operations professionals, and senior IT management

Work closely with Product and Engineering to review customer requirements and feedback, identify opportunities for Workato platform enhancements and accelerate development for roadmap features to address specific customer requirements

Define and drive operational efficiencies through overall processes, metrics and dashboards while working with the partner ecosystem to ensure timely delivery and growth

Qualification

EducationTraining strategyIPaaS/SaaS experienceTeam managementBusiness process documentationSalesforceSAPTechnical communicationCoachingSDLC knowledgeSecurityGovernanceMentoring