Benchmark Hospitality at DU · 11 hours ago
Front Desk Agent PM
Clearwater Beach Marriott Resort on Sand Key
Full-time
Onsite
New Grad, Entry Level
$16/hr - $17/hrPyramid Global Hospitality, a company that prioritizes employee wellbeing and development, is seeking a Front Desk Agent for their Clearwater Beach Marriott Resort on Sand Key. The role involves managing guest accommodations, including check-in/check-out processes, reservations, and providing information about hotel amenities to ensure a pleasant stay for guests.
Hospitality
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Work with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like group and wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Qualification
Required
Work experience as a Hotel Front Desk Agent, receptionist or similar role
Experience with FSPMS or MARSHA
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Benefits
Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
401k with a company match
Lucrative bonus programs
Company
Benchmark Hospitality at DU
Benchmark Hospitality is a hospitality management company that manages over 50 properties across the USA and international.
Founded in 2011
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase