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Upward Health · 1 day ago

Clinical Education Specialist

US - Hybrid

Full-time

Hybrid

Mid Level

3+ years exp

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. The Clinical Education Specialist is responsible for assessing training needs for clinical teams and designing and delivering effective educational solutions, including creating training materials and coordinating training for staff.

Health CareMedicalService Industry

Responsibilities

Support the Clinical Process Excellence Team’s strategic plans by developing and implementing clinical program and process related educational materials

Utilize clinical guidelines, as defined by the Clinical Excellence department, to create educational programs that ensure care teams follow Upward Health’s best practices for disease management

Develop project plans for training solutions, including scope, timelines, resources, feasibility, and risk assessment

Apply principles of adult learning and training best practices to design effective and innovative training solutions

Leverage and modify existing training solutions to meet current needs through updates, revisions, or repurposing for new audiences

Create maintenance plans for training solutions to ensure ongoing relevance and effectiveness

Assist in delivering instructor-led, role-based training for new and existing employees

Provide hands-on learning activities through application demos and self-directed exercises

Write scripts and talking points for learning activities (e.g., trainer, audio, video, case studies)

Develop supporting documents for learning activities (e.g., quick reference guides, job aids, trainer/learner guides, and visual/audio aids)

Engage with learners and stakeholders post-training to gather feedback, evaluate effectiveness, and incorporate improvements into learning solutions

Qualification

Training developmentClinical education expertiseInstructional designProject managementProficiency with LMSDocument managementAdult learning principlesBachelor’s degreeMaster’s degreeCertified Health Education SpecialistCommunication skillsAttention to detailTime managementAdaptability

Required

Bachelor's degree in Nursing, another clinical discipline, Business, Education, Public Health, or equivalent

3+ years of experience in training development and facilitation

Proficiency with tools and resources used to develop training content (e.g., MS Office Suite, LMS platforms, eLearning authoring tools, and video development software)

Previous experience in document management

Strong ability to tailor educational materials for a variety of end users, including Community Health Workers, Nurses, and Providers

Excellent written, oral, and computer communication skills, with the ability to collaborate effectively with various stakeholders

Ability to manage time effectively and prioritize tasks

Strong attention to detail

A high sense of urgency and a can-do attitude required for success in a rapidly growing company

Preferred

Master's degree in Business Administration, Public Health, or a related field

Certified Health Education Specialist

Experience developing educational programs or document management systems from the ground up

Training development and facilitation experience specifically within the healthcare industry

Proficiency with tools and resources used to create training content (e.g., Articulate, Adobe Suite, SnagIt, Vyond, Camtasia, video development software)