General Dynamics Information Technology · 16 hours ago
Unified Communications Team Lead
Arlington, VA
Full-time
Onsite
Senior Level, Lead/Staff
$136K/yr - $184K/yr
10+ years expGeneral Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government. The Unified Communications Team Lead will provide onsite leadership for 24x7 UC operations, directing engineering and support teams that manage FDIC’s telephony, video, conferencing, and collaboration platforms.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Provide onsite leadership for UC operations at FDIC’s Virginia Square campus; manage staffing, shift rotations, and on‑call schedules to ensure 24x7 coverage
Oversee configuration, patching, upgrades, and lifecycle management for telephony, conferencing, and video systems; ensure interoperability with network and security controls
Direct UCMT configuration and discovery, ensure near real‑time monitoring, SNMP/trap handling, and integration with ServiceNow CMDB and ITOM Event Management
Ensure UC CIs are accurately represented in ServiceNow CMDB to support event correlation, incident enrichment, and impact analysis
Lead incident bridge calls for P1/P2 UC incidents, coordinate troubleshooting across network, security, and application teams, and drive root cause analysis and remediation
Oversee account provisioning, lifecycle management, and MACD processes for UC services; ensure changes follow Change Management procedures and are reflected in CMDB within required timelines
Manage vendor relationships, coordinate escalations to OEM support, and oversee warranty and maintenance activities
Validate and maintain SOPs, runbooks, topology diagrams, and provide audit support for UC systems and processes
Lead performance tuning, QoS configuration, and capacity planning for UC services; produce trend reports and refresh recommendations
Mentor and develop UC engineers and technicians; ensure team members maintain required OEM certifications and FDIC training requirements
Qualification
Required
10 + years of related experience
US Citizenship Required: Yes
ITIL 4 Foundation certification (required)
Minimum 10 years managing server and support services
At least 3 years in an IT outsourcing environment managing contractor personnel and operational delivery for 24x7 services
Demonstrated experience leading UC engineering teams supporting telephony, video conferencing, and collaboration platforms
Strong knowledge of unified communications architectures: SIP, VoIP, QoS, dial plans, call routing, gateways, and media traversal
Experience with telephony platforms, video conferencing systems, and room systems (e.g., Poly, Crestron, Cisco Webex, Avaya, Zoom, Logitech)
Familiarity with Microsoft 365 collaboration services (Teams, Exchange Online, Entra ID) and integrations with UC platforms
Experience integrating UC monitoring with ServiceNow CMDB and ITOM/ITSM workflows
Ability to direct UCMT operations: discovery, polling, SNMP/MIB management, trap handling, and topology mapping
Knowledge of provisioning, account lifecycle (MACDs), and access control for UC services
Strong vendor management skills and experience coordinating OEM support and maintenance
Proven leadership and people management in high-pressure, 24x7 environments
Excellent communication skills for technical and non-technical stakeholders; experienced running incident bridge calls and delivering outage updates
Strong analytical skills for troubleshooting, performance tuning, and capacity planning
Deep understanding of ITIL processes (Incident, Problem, Change, Event, Capacity) and experience enforcing SLAs and operational metrics
Ability to produce and validate SOPs, runbooks, and knowledge base articles; provide audit support and remediation
Preferred
OEM certifications for UC platforms are highly desirable
Experience with UC security controls, PKI, encryption, and compliance requirements
Familiarity with cloud UC deployments and hybrid architectures
Experience with automation and scripting for provisioning and operational tasks
Benefits
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
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