Goodwill of Southwestern Pennsylvania · 20 hours ago
Director Retail Talent and Development
Pittsburgh, Pennsylvania, United States
Full-time
Onsite
Director/Executive
$70K/yr - $75K/yrGoodwill of Southwestern Pennsylvania is a nonprofit organization that funds job training and community programs through retail operations. The Director of Retail Talent Development is responsible for executing the learning and talent development strategy, ensuring training is aligned with Goodwill values and improving performance across retail sites.
Non Profit
Responsibilities
Serve as the primary field-based owner of training execution—ensuring consistent delivery, reinforcement, and adoption across assigned store groups and the full division as needed.In partnership with the Vice President, Donated Goods & Retail, develop and maintain the Retail Talent Development roadmap, annual priorities, and execution plan aligned with Retail Operations goals
Maintain and govern a single source of truth for retail training materials and communications (e.g., Goodwill Connect pages, toolkits)
Support succession planning efforts and workforce development initiatives in collaboration with People Services
Provide and/or coordinate hands-on training for Store Managers and Assistant Managers, including in-store application, observation, and coaching on production and sales floor execution
Establish a “train-the-trainer” capability—equipping store leadership teams to deliver consistent frontline training and reinforce standards
Provide targeted on-site support as needed to stabilize store performance, reinforce leadership routines, and ensure continuity during leadership gaps
Qualification
Required
High school diploma or equivalent AND years of experience required
Associates degree AND 4 years of experience required
Bachelor's degree AND years of experience required
Demonstrated experience building and scaling training programs that drive measurable results (ex: production execution, sales floor execution, safety, quality, retention)
Strong, practical experience with retail operations (staffing routines, customer service, merchandising standards, backroom/production flow)
Experience building train-the-trainer models that equip store leadership teams to sustain training without dependency
Proficiency with Microsoft Office (Excel, PowerPoint, Teams, etc.)
Strong communication skills and interpersonal skills
Hands-on experience training and coaching Store Managers/Assistant Managers and reinforcing expectations through in-store observation + follow-up
Experience administering or optimizing an LMS and using learning analytics to measure effectiveness
Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI, and PA PATCH)
Preferred
Experience designing and running leadership development programming (manager foundations, cohorts, pipeline readiness)
Company
Goodwill of Southwestern Pennsylvania
Goodwill of Southwestern Pennsylvania is a non-profit human service organization that helps people overcome barriers to employment.
Founded in 1919
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Patricia Trainer
Chief Operating Officer/Chief Compliance Officer
Recent News
Seattle TechFlash
2025-08-29
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