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4AllPromos.com · 2 days ago

Account Management Specialist

Old Saybrook,CT,US

Full-time

Onsite

New Grad, Entry Level

4AllPromos.com is a company that empowers individuals and organizations through customized promotional products, emphasizing the importance of exceptional customer experiences. The Account Management Specialist will ensure smooth order processes and build positive relationships with customers through effective communication and problem-solving skills.

AdvertisingE-CommerceMarketing

Responsibilities

Engage with customers (via email and phone) to understand their needs, offering tailored solutions and product recommendations to meet or exceed expectations

Ensure customers have an easy, confidence-building experience throughout the order process

Follow up diligently on pending customer responses, approvals, artwork, or confirmations

Exercise sound judgment to determine next steps independently, escalating issues only when appropriate

Set clear expectations around next steps, requirements, and timelines

Accurately document customer communications and order updates in internal systems

Follow established workflows while applying flexibility and judgment when customer situations require nuance

Qualification

Customer service experienceOrder managementCommunication skillsAttention to detailManage prioritiesECommerceGoogle WorkspaceCRM systemsProblem-solving skillsInterpersonal skills

Required

Experience in customer service, order management, or customer operations

Strong written and verbal communication skills

Excellent interpersonal skills and sound decision-making ability

A proactive, positive attitude with a focus on solutions and customer satisfaction

High attention to detail and strong follow-through

Ability to manage multiple orders and priorities simultaneously

Strong judgment and the ability to work autonomously

Customer-first mindset with pride in delivering a smooth, professional experience

Preferred

Familiarity with eCommerce, custom products, or order-driven workflows

Comfort with technology; experience with Google Workspace and CRM systems is a plus

Company

4AllPromos.com

4AllPromos is a leading e-commerce promotional products provider, servicing businesses large and small with a vast assortment of customized and promotional products at industry-leading prices.

Founded in 2004

Old Saybrook, Connecticut, USA

51-200 employees

https://www.4allpromos.com/

Funding

Current Stage

Growth Stage

Leadership Team

Cosmo Corigliano

President

Company data provided by crunchbase